6 days ago
Full TimeJunior
Loading description...
Skills Gap Analyzer
Compare your skills with the requirements for Loyalty Program Specialist and see what you need to learn
About the company
The Blue Group - Qatar
Retail
Key Responsibilities:
· Support the annual loyalty measurement plan.
· Support all aspects of the loyalty program day to day operations
· Assist in identifying opportunities to better use existing analytical tools.
· Respond to loyalty program queries regarding customer data.
· Execute approved loyalty campaigns & promotions.
· Assist in preparing loyalty training materials for in-store staff.
· Monitor loyalty transactions on daily basis and highlight any suspicious activities (Fraud Check)
· Monitor the stock levels & distribution of the loyalty marketing collaterals (cards, keychains…etc.)
· Assist in implementing any new system/application related to loyalty.
· Assist in setting up new partners/suppliers for the loyalty program.
· Liaise with other departments to ensure smooth running operation.
· Assist in ensuring the rewards platform is running and report any observed issue.
· Provide weekly and monthly reports about assigned tasks.
Qualifications, Experience and Skills:
· Bachelor’s degree in Marketing, Business Administration, Management, or a related field.
· Mandatory: Prior experience in the retail industry.
· 3+ years of experience in loyalty programmes, marketing operations, customer service, or a similar role.
· Basic understanding of customer loyalty programmes, promotions, and customer engagement.
· Good working knowledge of Microsoft Excel and other MS Office applications.
· Strong analytical and numerical skills, with attention to detail when handling customer data and transactions.
· Good communication and coordination skills.
· Ability to identify discrepancies, follow established procedures, and escalate issues appropriately.
· Organised, proactive, and capable of managing multiple tasks within deadlines.
· Willingness to learn new systems, applications, and reporting tools.