Job Purpose:
Coordinate and monitor daily logistics workforce operations to ensure efficient service delivery and business continuity. Act as a key point of coordination between clients, operational staff, and internal departments to address operational needs and maintain service quality.
Key Responsibilities:
- Monitor workforce attendance, performance, productivity, and operational compliance.
- Coordinate workforce allocation, deployment, onboarding, accommodation, and transportation.
- Follow up on workforce administrative requirements and employment documentation.
- Coordinate with clients to manage workforce requests, staffing needs, and operational issues.
- Maintain accurate workforce records, operational reports, and service-level agreement (SLA) tracking.
- Support client account management, contract follow-ups, service expansion, and new project requirements.
- Monitor billing data, invoice accuracy, payment follow-ups, and financial discrepancies.
- Coordinate with internal departments to ensure timely resolution of client and workforce requirements.
Requirements:
- Minimum 3 years of experience in logistics, delivery, or workforce operations.
- Proven experience managing and coordinating large operational workforces.
- Proficiency in Microsoft Office, particularly Excel.
- Strong reporting, organizational, communication, and problem-solving skills.
