Company Description Mamiba is a leading designer, manufacturer, and distributor of solutions for hotel rooms, bathrooms, and spas across the Middle East and Africa. For over a decade, the company has focused on high quality standards, earning the trust of major hospitality brands such as Marriott, Starwood, Fairmont, Hilton, and IHG, as well as numerous four-star, boutique hotels and hospitals. Mamiba differentiates itself through an innovative, personalized approach, treating clients as partners and tailoring solutions to their specific needs. With deep knowledge of the hospitality sector and strong technical expertise, the company adapts to diverse market demands through flexible, property-specific solutions. A robust global supply chain with logistics centers across four continents ensures efficient access to local, in-stock supplies and responsive service.
Logistics and Operations Director (Inbound and Outbound)
Department: Supply Chain / Operations
Reports to: Chief Operating Officer (or General Manager)
Employment type: Full-time
Role Summary
The Logistics and Operations Director at Mamiba leads all inbound and outbound logistics: supplier receiving, warehousing, inventory, transportation, distribution, and last-mile delivery. The role sets strategy, controls costs, and ensures goods move accurately, safely, and on time, while building a high-performing operations team.
Key Responsibilities
Inbound Operations
- Oversee procurement logistics, supplier coordination, shipment scheduling, and receiving
- Manage import/export processes, customs clearance, freight forwarders, and carriers
- Ensure accurate inspection, put-away, and documentation of incoming goods
- Monitor supplier delivery performance and resolve delays, shortages, and damage claims
Outbound Operations
- Direct order processing, picking, packing, dispatch, and delivery
- Manage fleet and third-party carriers, route planning, and delivery schedules
- Ensure on-time, in-full (OTIF) delivery and strong customer service levels
- Oversee returns and reverse logistics
Warehouse and Inventory Management
- Optimize warehouse layout, capacity, and workflow
- Maintain inventory accuracy through cycle counts and audits
- Reduce stockouts, overstock, shrinkage, and obsolescence
- Implement and improve WMS/ERP systems
Strategy and Financial Management
- Develop and execute the logistics strategy aligned with business goals
- Prepare and manage the operations budget; reduce cost per shipment, per order, and per pallet
- Negotiate contracts with carriers, 3PLs, and service providers
- Lead forecasting and capacity planning with Sales, Procurement, and Finance
Compliance, Safety, and Quality
- Ensure compliance with labor, customs, transport, and trade regulations
- Enforce health, safety, and environmental standards
- Implement quality control, SOPs, and risk management plans
Leadership
- Lead, coach, and develop managers, supervisors, and staff across sites
- Set KPIs, run performance reviews, and foster a culture of accountability and continuous improvement
- Report regularly to senior leadership with data-driven insights
Key Performance Indicators
- OTIF delivery rate
- Order accuracy and inventory accuracy
- Logistics cost as a percentage of revenue
- Warehouse productivity (lines or units per labor hour)
- Dock-to-stock time and order cycle time
- Damage, loss, and return rates
- Safety incidents and compliance audit results
Qualifications
- Bachelor’s degree in Supply Chain, Logistics, Business, Engineering, or a related field (Master’s preferred)
- 10+ years of experience in logistics or operations, including 5+ years in a senior leadership role
- Proven experience managing both inbound and outbound flows, ideally multi-site
- Strong knowledge of WMS/TMS/ERP systems, customs procedures, and Incoterms
- Experience with budgeting, contract negotiation, and vendor management
- Lean, Six Sigma, or similar certifications are a plus
Skills and Competencies
- Strategic thinking and problem-solving
- Strong leadership and team development
- Data analysis and KPI-driven management
- Negotiation and stakeholder communication
- Ability to perform under pressure and manage multiple priorities
- Fluency in English, French would be a plus
