1. Lifestyle Concierge – Night Shift
Location: Riyadh, Saudi Arabia
Department: Community Operations
Shift: Morning Shift
Reports to: Community Assistant Manager
About Azure
Azure is a lifestyle experience provider managing premium residential communities in Riyadh. We focus on delivering high-quality living experiences through excellent service, responsive support, and well-maintained residential environments.
Job Purpose
The Lifestyle Concierge – Morning Shift serves as the main point of contact for residents, handling their requests, inquiries, and complaints. The role coordinates with Maintenance, Housekeeping, Security, and other relevant teams to ensure timely follow-up and a smooth residential experience.
Key Responsibilities
- Welcome residents and respond to their requests, inquiries, and complaints in a professional and friendly manner.
- Receive, record, and follow up on residents’ requests until completion.
- Coordinate with Maintenance, Housekeeping, Security, and other departments to ensure timely service delivery.
- Monitor pending requests and communicate updates to residents.
- Escalate urgent issues and unresolved complaints to the Community Manager.
- Maintain accurate records of requests, complaints, and service follow-ups.
- Ensure effective communication between residents and operational teams.
- Support daily community operations and maintain Azure’s service standards.
- Coordinate with the night shift to ensure proper handover of pending requests.
Qualifications & Experience
- Diploma or bachelor’s degree in Hospitality, Business Administration, or a related field is preferred.
- 1–3 years of experience in Front Desk, Customer Service, Hospitality, or Residential Operations.
- Good communication and customer service skills.
- Good command of English; Arabic is an advantage.
- Ability to use basic computer systems and record service requests.
- Strong follow-up, coordination, and problem-solving skills.
Key Competencies
- Customer Service Excellence
- Communication and Coordination
- Problem-Solving
- Attention to Detail
- Complaint Handling
