About Us
At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title.
At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.
Join us as a Learning & Development Officer. You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who: - has Sense of hospitality - has proven track record successful administration - has great interpersonal skills.
What’s the job?
Assists in the clerical and administration work of the Training Department, carries out the general office procedures and helps in implementing training & development programs in the hotel and.
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
True Attitude: by caring, wanting to make a positive difference and building genuine connections with guests.
True Confidence: by having the knowledge and skills to perform the role and giving the confidence, help and support to both guests and colleagues.
True Listening: by focusing on what the guest is saying, picking up body language that is often overlooked and understanding what the guest wants and needs
True Responsiveness: by providing guests with what they need and doing so in a timely and caring manner.
YOUR DAY-TO-DAY
• Maintains departmental expenses in line with budget
• Maintains departmental audio-visual equipment and training manuals
• Collates attendance and vacation sheets of the training department including summer trainees, permanent, casuals’ members and trainees
• Processes store requisitions and purchase orders in line with hotel standards
• Assists in processing data entry with updates for colleagues’ training on Hotel HR information system
•Updates training manuals and colleagues’ files
