Put autonomous vehicles on real roads, for real customers, and own every step of getting them there. CargoX runs autonomous vehicles that move goods for logistics customers. As Launch Ops Lead, you own client deployments end to end from the first conversation about what a customer needs, through designing the solution and getting vehicles on the road, to growing a pilot into sustained commercial operations. You sit where customers, engineering, operations, commercial and regulators meet. You turn vague requests into concrete launch plans, catch metrics before they drift, and drive fixes until they land.
What you’ll do
Scope what the client needs.
Work with new and existing clients to understand their logistics flows, sites, volumes, service levels and constraints. Turn that into clear requirements for autonomous operations: routes, vehicle setup, site readiness, staffing, integrations and SLAs.
Design the solution.
Shape the deployment with Engineering, Product and Operations, balancing what the client wants with what the technology can safely deliver today. Build the business case and launch plan: timeline, resources, risks, unit economics and success criteria.
Take launches to go-live
Lead internal teams (engineering, safety, fleet ops, commercial) and external partners (clients, site operators, vehicle OEMs, local vendors) through every milestone. Own launch readiness: charging and site infrastructure, routes and mapping, fleet setup, client integrations, staffing and training. Surface blockers early and make the trade-offs needed to hit the date.
Put safety first.
Make sure operator procedures, incident response and escalation paths are in place before day one, and keep improving them after.
Work with regulators
Engage local authorities before and during each deployment. Share operating rules, safety cases and deployment plans, and secure the approvals you need. Build relationships that make CargoX a trusted partner in shaping how autonomous vehicles operate.
Scale sites and own the numbers
Take ownership of a portfolio of client sites after launch and lead their ramp from pilot to scale. Define and track the metrics that matter: uptime, on-time delivery, interventions per km, cost per delivery, NPS/CSAT. When one goes off track, find the root cause, define the fix (technical, operational or commercial) and see it through.
Help clients grow
Partner with the commercial team on expansions and new accounts. Bring operational insight to proposals and spot where existing clients can do more with us.
Communicate clearly
Present launch status, findings and recommendations to leadership in a concise, insight-driven way. Feed field learnings back to Engineering and Product. Turn each launch into a repeatable playbook, adapted to local rules and infrastructure, so the next market goes live faster.
What success looks like
What you bring
Nice to have
