Work Arrangement: 100% RemoteExperience Required: Minimum 1 year
Job Description
At SG Tech, a fast-growing technology consulting company specializing in the development of innovative solutions across various industries, we are looking for new talent to help us deliver challenging, high-impact projects.
As an L1 Technical Support Specialist, you will be responsible for providing technical support in the retail sector.
You will work remotely with retail locations across the European Union, providing first-level technical assistance and supporting the migration of technological devices and equipment.
Candidate Profile
Mandatory Language Requirements
- Italian: C1/B2 level.
- French: C1/B2 level.
- English: C1/B2 level.
Main Responsibilities
- Perform initial technical diagnostics, verify physical connections, and carry out controlled restarts of devices and equipment while coordinating with retail locations by phone.
- Conduct functional checks on demonstration devices, including audio, photo and video capture, touchscreen controls, Wi-Fi connectivity, and SIM functionality.
- Coordinate with on-site retail technicians to ensure the proper replacement of hardware.
- Collaborate with internal teams and clients to arrange the replacement of damaged equipment and follow up on incidents until resolution.
- Communicate with users in German, Italian, and English, as well as with internal teams in English.
Technical Skills
- Knowledge of Android environments and mobile peripherals.
- Familiarity with Microsoft environments and the Microsoft Office suite.
- Ability to follow technical manuals and step-by-step troubleshooting procedures.
Our Commitment
At SG Tech, we are committed to equal opportunities and to creating a diverse, equitable, and inclusive working environment.
We ensure equal opportunities throughout our recruitment processes.
