Rapidefence is hiring a Key Accounts Representative in Iraq: Our person on the ground for handling the existing customer base and has the potential/capabilities to bring in new clients in the Energy, Utilities & Oil and Gas verticals.
Location
Iraq, with regular travel to customer sites across the Kurdistan Region and Federal Iraq
Experience
3–5 years
Reports to
Sales Lead
Languages
Arabic and English, both fluent.
Kurdish, strongly preferred
Employment Type
Full-time
Starting Date
Q1 2027
About Rapidefence
Rapidefence Technologies is a Dubai-based security systems company serving critical infrastructure in Iraq, Saudi Arabia and Jordan. We design, supply and support perimeter intrusion detection, surveillance, access control and counter-drone systems and we provide security consultancy to operators of refineries, gas fields and industrial sites.
Iraq is our largest market. We have live systems and service agreements at oil and gas facilities in the Kurdistan Region and the south, managed so far from Dubai. This role puts a Rapidefence representative on the ground with our Iraq customers for the first time.
The role
You are Rapidefence's Point of Contact in Iraq. Half of the job is looking after the customers we have: visiting sites, resolving issues before they become complaints, coordinating maintenance and warranty work with our engineers, renewing agreements and getting invoices paid. The other half is helping us win the next customers: oil and gas operators and their EPC contractors, utilities, airports and ports, and government entities with critical sites to protect.
You work from Iraq with the Dubai team supporting you with the engineering, pricing, vendor coordination and logistics, and you report to our Sales Lead based in Dubai.
Main Responsibilities
Customer Success (for existing accounts)
▪ Be the day-to-day contact for every Rapidefence customer in Iraq, from site security managers to plant management and procurement teams.
▪ Visit each account at least monthly; log issues, requests and new opportunities in the CRM the same day.
▪ Coordinate warranty, maintenance and spare-parts work with the Dubai engineering team and local subcontractors; attend installations, commissioning and FATs/SATs.
▪ Support operator training on installed systems.
▪ Track service and consultancy agreements, start renewals early, and spot upgrade opportunities on each site.
▪ Follow up receivables with client finance and procurement teams.
Business Development (new accounts)
▪ Build a pipeline of new opportunities across oil and gas operators, EPC contractors, utilities, airports, ports and government critical sites.
▪ Handle vendor registration and prequalification with target operators and contractors.
▪ Track tenders and RFQs and support bids locally: site surveys, client meetings, clarifications and submission.
▪ Present Rapidefence's portfolio: perimeter detection, surveillance, access control, counter-drone and consultancy.
Reporting and Compliance
▪ Weekly pipeline and account update with the Dubai office; short monthly written report.
▪ Keep the CRM current: contacts, opportunities, stages, next actions.
▪ Operate strictly within Rapidefence's anti-bribery, gifts and expenses policy. No exceptions.
▪ Represent Rapidefence at exhibitions and industry events in Iraq.
Job Requirements
Must Have
▪ 3–5 years in B2B sales, account management or technical sales of security, ELV, telecom or industrial technology in Iraq.
▪ Experience dealing with oil and gas, industrial or government clients.
▪ Fluent in both Arabic and English; comfortable writing emails, proposals and reports in English.
▪ Based in Iraq and able to travel to customer sites across the Kurdistan Region and Federal Iraq.
▪ A technical foundation: a degree or diploma in engineering, electronics, telecom or similar, or equivalent hands-on experience; comfortable on a site survey.
▪ Organised and disciplined about CRM and follow-up.
▪ Clean compliance record; willing to follow an anti-bribery policy and pass background and sanctions screening.
Preferred
▪ Kurdish (strongly preferred).
▪ Experience with tenders and vendor registration with Iraqi state entities or international contractors.
▪ Exposure to perimeter detection, CCTV, access control, counter-drone or OT networks.
▪ Existing Contacts with operators or EPC contractors active in Iraq.
Career Development
We are hiring for the long term, and the path from this role runs all the way to leading the country accounts.
You start here: Key Account Representative
Step 2: Manager
Step 3: Senior Manager
Step 4: Director
Step 5: Country Manager Country Manager
Each step is earned on results: accounts kept and grown, revenue collected, new accounts opened. We want the person who builds our Iraq business to be the one who leads it.
To learn more about Rapidefence, please visit our website: https://rapidefence.com/
