Company Description MyFatoorah is the Middle East's leading payment gateway, providing smart payment solutions that enable businesses to manage seamless online transactions and instant invoicing. The secure platform integrates with major banks to accelerate settlements, streamline financial operations, and improve cash flow. By delivering an efficient and reliable payment experience, MyFatoorah supports forward-thinking enterprises in scaling their operations. Thousands of businesses across the region trust MyFatoorah to transform the way they handle payments and drive sustainable growth.
Role Description The Key Account role at MyFatoorah is a full-time, on-site position based in Al Asimah, Kuwait. This role involves managing and growing relationships with strategic clients, serving as the primary point of contact for key accounts, and ensuring their payment solutions are optimized. The Key Account professional will monitor account performance, analyze transaction data, and proactively identify opportunities to enhance service usage and value. Responsibilities include coordinating with internal teams to resolve issues, overseeing onboarding and training for new clients, preparing account reviews and reports, and supporting contract renewals and upselling initiatives. The role also requires staying current on MyFatoorah’s products and the regional payments landscape to advise clients effectively.
Qualifications
* Experience in key account management or client relationship management, preferably in fintech, banking, or payment gateway services.
* Strong skills in communication, negotiation, and stakeholder management to build trust and maintain long-term client partnerships.
* Ability to analyze financial and transaction data, prepare performance reports, and derive actionable insights for account growth.
* Proficiency in CRM tools and office productivity software, with solid organizational and time management skills.
* Bachelor’s degree in Business, Finance, Marketing, or a related field, or equivalent practical experience.
* Fluency in English; knowledge of Arabic and understanding of the GCC business environment are advantageous.
* Demonstrated problem-solving skills, attention to detail, and the ability to work collaboratively with cross-functional teams.
