About the Role:
We are looking for an Associate Retail Account Manager to help our retail vendors grow their sales, resolve daily listing issues, and ensure their products are always available for customers to buy.
What You Will Do:
- Fix Listing Issues: Resolve buy-ability and catalog defects so vendor products stay live and ready for customers to buy.
- Grow Vendor Accounts: Encourage vendors to join programs like Direct Fulfillment and Sponsored Ads to boost their reach.
- Bring New Products & Deals: Work with vendors to add more products, offer competitive prices, and participate in deals and promotions.
- Onboard New Vendors: Reach out to prospective vendors, explain the benefits of selling with us, and get them started.
- Vendor Support & Communication: Be the main point of contact for vendor questions and help them become self-sufficient.
- Process Improvement: Spot recurring operational problems and help improve daily workflows and SOPs.
What We Are Looking For:
Bachelor’s degree in business or any related field.
1+ years of experience in retail, account management, or e-commerce operations.
Good command of Arabic and English (Advanced level, spoken and written).
Good computer skills (comfortable with Excel and internal tools).
Strong communication, problem-solving, and multitasking skills.
Nice to Have:
Previous experience with Amazon systems/operations (like RBS, MLH) or partner agencies.
