Company Description Signet Jewelers operates approximately 2,600 stores under well-known brands including Kay Jewelers, Zales, Jared, Banter by Piercing Pagoda, Diamonds Direct, Blue Nile, Peoples Jewellers, H.Samuel, and Ernest Jones. As a purpose-driven and sustainability-focused company, Signet participates in the United Nations Global Compact and follows its principles for responsible business. The organization is united by the mission of Inspiring Love, helping customers celebrate life’s most meaningful and personal moments. Signet is Great Place to Work-Certified™, reflecting its commitment to a positive, inclusive workplace and strong support for team members and communities.
Role Description The Jewelry Consultant role is a part-time, on-site position located in Smithfield, NC. This role is responsible for welcoming customers, understanding their needs, and providing knowledgeable guidance on jewelry selections to help them celebrate special occasions. Day-to-day responsibilities include assisting with retail sales, presenting and explaining product features, maintaining store displays, and ensuring merchandise is organized and visually appealing. The Jewelry Consultant supports customer experience by handling inquiries, processing transactions, and offering after-sales support, while following company policies and procedures. The role also involves learning brand and product details, meeting individual and store sales goals, and collaborating with team members to create an engaging and supportive store environment.
Qualifications
- Strong Communication skills to engage with customers, explain product features clearly, and collaborate effectively with team members.
- Customer Service and Customer Experience skills to provide attentive support, build trust, and create memorable, personalized shopping experiences.
- Retail Sales experience or aptitude, including comfort with point-of-sale systems, meeting sales goals, and handling transactions accurately.
- Interest or familiarity with Jewelry Design to discuss styles, materials, and customization options confidently with customers.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required in a retail environment.
- High level of integrity, reliability, and attention to detail in handling valuable merchandise and confidential customer information.
- Comfort standing for extended periods and performing routine in-store tasks such as stocking, cleaning, and display maintenance.
- Previous retail or customer-facing experience is preferred; high school diploma or equivalent is beneficial.
