Company Description Reef Oasis Beach Resort - Reef Oasis Senses Resort is a hospitality-focused resort destination located in Sharm El Sheikh, offering guests a blend of relaxation, entertainment, and high-quality service. The resorts welcome international visitors and place strong emphasis on comfort, safety, and memorable guest experiences. Team members work in a dynamic, multicultural environment that values professionalism, teamwork, and proactive guest care. The organization encourages continuous improvement and supports staff in building long-term careers in the hospitality industry.
Role Description The Italian-Speaking Guest Relations Officer is a full-time, on-site position based at Reef Oasis Beach Resort - Reef Oasis Senses Resort in Sharm El Sheikh. This role is responsible for welcoming Italian-speaking guests, assisting with check-in and check-out processes, and ensuring guests feel supported throughout their stay. Day-to-day tasks include handling guest inquiries, resolving complaints, coordinating with reception and other departments, and providing information about resort facilities, services, and local attractions. The Guest Relations Officer will monitor guest satisfaction, follow up on feedback, and help organize special requests or arrangements to enhance the guest experience. The role also involves maintaining accurate records of guest interactions, promoting resort offerings, and upholding company standards of service and hospitality.
Qualifications
* Strong Guest Relations and Customer Satisfaction skills, with the ability to build positive, professional relationships with a diverse guest base.
* Proven Customer Service experience, including handling inquiries, addressing concerns, and ensuring a high level of guest care.
* Excellent Communication skills, with fluency in Italian and good command of English; additional languages are an advantage.
* Experience with Receptionist Duties, such as check-in/check-out procedures, managing reservations, and coordinating with front office teams.
* Previous hospitality or hotel experience, preferably in guest-facing roles, and familiarity with resort or vacation environments.
* Strong problem-solving abilities, attention to detail, and the capacity to remain calm and professional in busy or sensitive situations.
* Comfort using basic computer systems and hotel software; ability to learn new tools quickly.
* Flexible schedule availability, including weekends and holidays, and a willingness to work in an on-site, team-oriented environment.
