Job Purpose
Provide day-to-day technical support to employees and maintain reliable operation of computers, software, printers, networks, and other IT equipment across company locations.
Key Responsibilities
- Diagnose and resolve hardware, software, network connectivity, and peripheral issues.
- Install, configure, upgrade, and maintain desktops, laptops, printers, scanners, and mobile devices.
- Support Windows, Microsoft 365, Outlook, Teams, and approved business applications.
- Create and maintain user accounts, email access, and permissions according to approved requests.
- Support LAN, Wi-Fi, internet connections, and telephone systems; escalate complex issues when required.
- Record, prioritize, and resolve support tickets within agreed service levels.
- Prepare equipment for new employees and complete IT onboarding and offboarding procedures.
- Apply approved security updates, antivirus protection, and device configurations.
- Maintain accurate IT asset inventories, equipment allocation records, and technical documentation.
- Perform preventive maintenance and assist with backup monitoring and recovery checks.
- Coordinate repairs, warranty claims, and technical support with external vendors.
- Guide employees on basic troubleshooting, approved software use, and cybersecurity practices.
- Support IT projects, equipment rollouts, and office or branch relocations.
- Follow company policies for information security, confidentiality, and asset handling.
Skills
Qualifications and Experience
- Diploma or bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 2 years of experience in IT support or a similar role.
- Practical knowledge of Windows, Microsoft 365, computer hardware, and basic networking.
- Experience with Active Directory, Microsoft Entra ID, endpoint management, or ticketing systems is an advantage.
- CompTIA A+, Network+, or relevant Microsoft certifications are preferred.
- Experience supporting multiple offices or branches is an advantage.
