About Microavia:
Microavia is a Dubai-based technology company developing autonomous Drone-In-a-Box (DIB) systems for border security, critical infrastructure protection, public safety, and the energy and oil & gas sectors. We maintain direct control over all key system components, including mechanical design, production, electronics, and software, and serve both commercial and government customers.
Job Summary:
We are looking for a IT Support Specialist to take ownership of Microavia’s IT infrastructure across our office, engineering, and production facility. The role covers networks, servers, end-user systems, engineering software, and information security. It suits someone who works independently, takes security seriously, and enjoys supporting a hands-on technical team.
Key Responsibilities:
1. Infrastructure & Network Management
- Administer and maintain servers, storage, and virtualization platforms (on-premise and cloud).
- Design, configure, and support the company network: LAN/WAN, Wi-Fi, VLANs, firewalls, and VPN.
- Maintain network segmentation between office, R&D, production, and test environments.
- Monitor system performance and availability, and resolve incidents promptly.
2. Information Security
- Implement and maintain security controls: access management, MFA, endpoint protection, and patch management.
- Protect sensitive engineering data, source code, and customer information.
- Support isolated, offline environments used for product development and testing.
- Support compliance with customer security requirements and applicable UAE regulations.
- Investigate and respond to security incidents.
3. Engineering & Production Support
- Set up and maintain engineering workstations and high-performance machines for CAD, simulation, and software development.
- Administer engineering software and license servers (e.g., SolidWorks, PDM, development tools).
- Support IT needs of the production floor: networked equipment, 3D printers, CNC machines, and test stands.
- Work closely with engineering teams to provide the tools and environments they need.
- Administer several AWS nodes used by production and engineering.
4. User Support & IT Operations
- Administer Google Workspace: user accounts, email, and collaboration tools.
- Provide Level 1–2 IT support to employees.
- Manage employee onboarding and offboarding: accounts, equipment, and access rights.
- Manage backups and disaster recovery, and regularly test restore procedures.
- Maintain IT asset inventory, software licenses, and vendor relationships.
- Keep infrastructure documentation and procedures up to date.
Requirements:
Technical Skills & Experience:
- 5+ years of experience as a IT Support Specialist, ideally in an engineering, manufacturing, or technology company.
- Strong knowledge of Windows Server, Active Directory, Group Policy, DNS, and DHCP, AWS.
- Working knowledge of Linux administration.
- Solid networking skills: TCP/IP, VLANs, routing, firewalls (e.g., Fortinet, Cisco, MikroTik), and VPN.
- Experience with backup solutions and disaster recovery planning.
- Good understanding of information security principles and best practices.
Soft Skills:
- Strong sense of responsibility and discretion when handling sensitive information.
- Ability to work independently and prioritize effectively in a fast-paced environment.
- Clear communication with both technical and non-technical colleagues.
- Fluent English, written and spoken.
Preferred Qualifications:
- Bachelor’s degree in IT, Computer Science, or a related field.
- Certifications such as CCNA, CompTIA Security+, Microsoft Azure Administrator, or Linux certifications (RHCSA/LPIC).
- Experience administering CAD/PLM software and license servers (SolidWorks, Autodesk).
- Experience with Git-based platforms (GitLab/GitHub) and CI/CD infrastructure.
- Scripting and automation skills (PowerShell, Bash, Python).
- Experience in defense, security, aerospace, or other regulated industries.
- Familiarity with UAE information security standards.
Why Join Microavia?
- Build and own the IT infrastructure of a fast-growing drone technology company.
- Support a team developing autonomous systems used in real security and infrastructure operations.
- Work in a hands-on environment where engineering, production, and software come together under one roof.
