We are looking for an IT Operations Officer to act as the primary point of contact for end-user technical support. In this role, you will be responsible for installing, maintaining, and troubleshooting hardware and software systems, configuring networks, and ensuring the security and efficiency of our IT operations. This position reports to the IT Operations Team Leader.
Key Responsibilities:
- Provide prompt, courteous, and efficient technical support to end-users in person, via phone, or email.
- Diagnose and resolve hardware, software, network, and operating system issues.
- Escalate critical technical situations to Level-2 or Infrastructure teams when necessary.
- Maintain a current and accurate inventory of technology hardware, software, and resources.
- Execute preventive maintenance schedules and perform necessary upgrades.
- Install and configure peripherals, equipment, and software according to company standards.
- Monitor and enforce security standards, reporting any policy violations.
- Provide training to end-users and contribute to the training and development of the IT team.
- Prepare accurate monthly and yearly performance reports for management.
Qualifications and Competencies:
- Bachelor of Science degree in Information Technology, Computer Science, or a related field.
- Minimum of 2 years of relevant work experience.
- Excellent listening, questioning, and communication skills.
- Strong analytical, problem-solving, and time-management capabilities.
- Ability to prioritize tasks effectively and respond to urgent requests.
- Proven ability to work well within a team environment.
- Committed to continuous learning regarding new systems and software.
This role requires a flexible approach, including availability for regular, weekend, or on-call support.
