Potential HR is hiring on behalf of Deif Allah Group for an experienced IT Manager to lead its IT infrastructure, systems, technical support, and information security operations within the General Contracting & Construction sector.We are looking for an experienced IT Manager to lead the company's IT operations, ensuring reliable infrastructure, network availability, effective technical support, information security, and business continuity across the head office and project sites.
The ideal candidate should have strong technical and managerial experience in IT infrastructure, networking, systems administration, access management, backup and recovery, and IT service delivery.
Key Responsibilities
- * Develop annual IT infrastructure, support, and information security plans.
- Plan and coordinate IT requirements for project sites and operational locations.
- Ensure readiness of connectivity, devices, accounts, and essential IT services before operations begin.
- Ensure proper closure of IT accounts and recovery of company assets when projects or assignments end.
- Manage the availability and performance of networks, email systems, domains, business systems, and IT equipment.
- Supervise technical support and infrastructure activities, ensuring timely resolution of incidents.
- Monitor service levels, recurring technical issues, and downtime.
- Implement corrective actions to improve IT service reliability and operational continuity.
- Manage security controls for devices, networks, and user accounts.
- Ensure access permissions are granted only upon documented approval from relevant system and data owners.
- Conduct periodic reviews of user accounts, privileged access, and external vendor accounts.
- Coordinate access activation, modification, and termination with HR and relevant departments.
- Identify critical IT services and business data in coordination with their owners.
- Establish and maintain backup and recovery arrangements.
- Conduct periodic restoration tests and document results.
- Manage IT and cybersecurity incidents, ensuring timely recovery and escalation of critical risks.
- Maintain proper control over changes to production systems.
- Ensure changes are documented, approved, tested, and supported by rollback plans.
- Coordinate digital transformation initiatives with relevant business process owners.
- Ensure technical solutions support business requirements without independently changing operational processes.
- Maintain an updated inventory of IT assets, software licenses, accounts, and technical vendors.
- Define technical specifications and procurement requirements in coordination with users.
- Coordinate procurement activities through the Purchasing Department.
- Monitor vendor performance and ensure company ownership of essential accounts, credentials, and technical documentation.
- Prepare IT operational requirements, budget estimates, and associated risks.
- Monitor IT performance through measurable service indicators.
- Lead, supervise, and develop the IT team.
- Ensure knowledge transfer and sustainable technical coverage for critical services.
Job Requirements
- * Bachelor's degree in Computer Engineering or Computer Science, preferably specializing in Networks, IT Infrastructure, or Information Security.
- Minimum 6 years of experience managing IT infrastructure, technical support, vendors, and information security.
- Strong knowledge of network infrastructure, systems administration, user identity and access management.
- Proven experience in backup management, disaster recovery, and business continuity.
- Experience managing IT incidents, service delivery, and technical support operations.
- Strong understanding of IT asset management, software licensing, and change management.
- Strong leadership, problem-solving, and risk-management capabilities.
- Fluent Arabic and professional working proficiency in English.
- Previous experience supporting multiple locations, project sites, or construction operations.
- Experience managing IT infrastructure and technical support teams.
- Experience coordinating IT service providers and technical vendors.
Working Conditions
- Working Days: Saturday to Thursday
- Weekly Day Off: Friday
- Working Model: On-Site
- Location: Alexandria
