Job Description:
IT Infrastructure – Technical Team Lead
Position Summary
Seeking an experienced Technical Infrastructure Specialist Manager to lead and manage enterprise IT infrastructure operations across Data Center, Servers, Networks, Linux Platforms, Deskside Support, Security Operations Center (SOC), and Network Operations Center (NOC), Endpoint.
The role requires a strong leader with extensive technical expertise, operational excellence, stakeholder management skills, and a forward-thinking approach toward AI and Agentic AI adoption in IT operations.
The ideal candidate will be responsible for ensuring high availability, service reliability, SLA compliance, cybersecurity posture, and continuous improvement of infrastructure services while driving automation and AI-enabled operational efficiencies.
Key Responsibilities:
Infrastructure Delivery Management
Lead end-to-end operations of:
Data Center Infrastructure
Server & Virtualization Platforms
Network Infrastructure (LAN, WAN, Wi-Fi, SD-WAN)
Linux & Unix Platforms
Deskside Support Services
SOC and NOC
Storage and Backup
Ensure availability and operational readiness of enterprise infrastructure.
Drive proactive monitoring, incident management, problem management, and root cause analysis.
Maintain system uptime, performance, capacity, and reliability.
Service Delivery & SLA Management
Establish and maintain service levels aligned with business requirements.
Monitor and achieve SLA, OLA, KPI, and uptime targets.
Lead major incident management and service restoration activities.
Develop operational dashboards and executive reports on service performance.
Ensure adherence to ITIL best practices and service management processes.
Must have:
Should have handled atleast 25+ team members in multiple technologies, helpdesk, server, network, cloud etc.
