Role Summary
This is an entry-level opportunity for motivated Saudi graduates to begin their careers in application and IT operations support. The role provides hands-on exposure to incident handling, basic troubleshooting, documentation, reporting, and enterprise support processes within a structured project environment.
Key Responsibilities
- Provide first-level support for application and IT-related requests.
- Log, track, update, and follow up incidents and service requests.
- Perform basic troubleshooting and escalate unresolved issues to the relevant support teams.
- Maintain operational trackers, reports, emails, and process documentation using MS Excel and standard office tools.
- Follow standard operating procedures, IT service management processes, and security guidelines.
- Learn project applications, tools, SQL queries, Linux commands, and support procedures.
- Coordinate with internal teams and communicate status updates clearly and professionally.
- Work onsite in Riyadh and support project schedules as assigned.
Required Qualifications and Skills
- Bachelor’s degree in computer science, Information Technology, Information Systems, Engineering, or another discipline with a genuine interest in IT.
- Basic computer science and IT fundamentals.
- Working knowledge of MS Excel and professional email communication.
- Good analytical, problem-solving, communication, and learning skills.
Good to Have
- SQL, Java, or Linux knowledge.
- Application support or ITIL / service management exposure.
- Relevant internship, academic project, technical training, or certification.
- Arabic and English communication capability.
