Job Summary:
Responsible for managing, evaluating, and prioritizing IT demands while ensuring alignment with IT governance policies and organizational objectives.
Key Responsibilities:
- Manage IT demand intake, assessment, prioritization, and approval processes.
- Coordinate with IT teams and stakeholders to review and track requests.
- Ensure compliance with IT governance policies and procedures.
- Monitor IT demands, KPIs, and SLAs.
- Support IT portfolio management and resource planning.
- Prepare regular reports and improve IT demand management processes.
Qualifications & Requirements:
- Bachelor's degree in IT, Computer Science, or a related field.
- Experience in IT Demand Management, IT Governance, or IT Portfolio Management.
- Knowledge of IT governance frameworks such as COBIT and ITIL.
- Strong analytical, organizational, and communication skills.
- Ability to assess and prioritize IT demands
