JOB OBJECTIVE
To provide first-line IT support services for GDI users by supporting end-user devices, enterprise applications, Microsoft 365 services, and standard IT equipment to ensure efficient day-to-day IT operations and timely resolution of user technical issues in accordance with approved IT procedures and service standards.
Minimum Qualifications:
- Diploma or bachelor’s degree in computer science, Information Technology, or a related discipline from an internationally recognized university or relevant proven experience.
Minimum Experience:
- Minimum of 3 years of experience in IT help desk, technical support, or end-user support functions within a structured IT environment, preferably in the drilling or oil and gas sectors.
Job-Specific Skills (Generic / Technical):
- Good understanding of IT service management processes including incident handling, service requests, and escalation procedures.
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Good knowledge of Microsoft Windows operating systems, Microsoft 365 applications, Outlook, Teams, OneDrive, SharePoint, Microsoft Office applications, and standard IT support tools.
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Practical troubleshooting skills related to desktop hardware, software applications, printers, peripherals, and user connectivity issues.
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Ability to install, configure, and maintain end-user devices, approved software, and standard IT equipment under supervision.
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Good understanding of IT asset handling, inventory tracking, and operational support procedures.
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Effective communication and user support skills with the ability to interact professionally with users and IT personnel.
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Ability to prepare basic support documentation, service records, and operational reports.
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Strong teamwork, coordination, and customer service orientation within a structured IT support environment.
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Language proficiency: English (required).
