Black & Grey HR is recruiting for a facility management company based in Cairo, Egypt. Our client is seeking a practical, hands-on IT professional to independently manage their day-to-day IT administration and support requirements. The ideal candidate will have a strong background in hands-on IT administration and support, rather than a senior IT management or strategic profile.
Key Responsibilities:
- Manage in-house IT requirements and end-user hardware, covering setup, maintenance, asset registration, and legacy asset tracking.
- Provide first-level technical support to system users, ensuring prompt, responsive assistance and appropriate resolution of queries and incidents.
- Administer access, onboarding, and communications access, including system access controls, user permissions, CCTV, time attendance, ID cards, call manager, GSM, Wi-Fi, and international call access and register new employees and contractors in IT systems.
- Manage software upgrades and system currency, design cheque and receipt printing solutions as required, and advise departments on software solution selection to meet business requirements within IT and operational budgets.
- Obtain quotations, coordinate with vendors, manage tenders, process monthly payments for IT services, and coordinate with Administration to procure software, hardware, technology equipment, and consumables in line with operational needs.
- Coordinate outsourced infrastructure and networking providers to maintain and implement IT infrastructure and ensure networks are configured according to the agreed design.
- Liaise with the HQ team to ensure alignment with corporate IT standards, policies, and procedures.
- Plan, design, and implement data security and contingency measures to preserve security levels and ensure data is adequately stored and protected.
Requirements:
- 7-10 years of hands-on IT administration and support experience.
- Knowledge of IT standards, policies, and procedures.
- Knowledge of IT system administration.
- Fluency in English and Arabic is required.
- Bachelor's degree in Computer Science or a relevant discipline.
- Strong analytical and problem-solving skills.
- Excellent communication and relationship management skills.
- Ability to manage time and prioritize work efficiently.
- Excellent planning and organizational skills.
- Negotiation skills for vendor coordination.
- Facilities management experience is an added advantage but not mandatory.
- Practical, hands-on professional who can independently manage day-to-day IT administration and support requirements.
