Job Purpose:
To organize, assign, and monitor workflow within the Investigation Team, review completed investigations and their outcomes, ensure compliance with the disciplinary regulations attached to the Labor Law, and prepare all required reports and documentation.
Key Duties and Responsibilities:
- Review complaints received from various departments and approved by the requesting department manager, then assign investigation tasks to investigators.
- Monitor the progress of investigations and coordinate with members to attend investigation meetings.
- Review investigation findings with investigators based on the investigation reports and recommendations prepared.
- Review all disciplinary actions issued to club members, whether imposed directly or resulting from formal investigations, and ensure compliance with the Disciplinary Regulations.
- Review final memoranda and reports before submission to the Department Manager.
- Ensure approved memoranda are forwarded to the relevant parties for implementation of the required actions.
- Prepare reports and summaries regarding investigation outcomes and results.
- Perform any other duties assigned within the scope of the position’s primary responsibilities.
Job Requirements
Education and Experience:
- Bachelor’s degree in law.
- Minimum of 7 years of experience in a similar field.
Technical Knowledge and Skills:
- Strong supervisory and leadership skills.
- Ability to gather and analyze required information effectively.
- Ability to work under pressure, manage multiple tasks, prioritize workload, and meet deadlines.
- High level of accuracy, attention to detail, and commitment to quality.
- Excellent verbal and written communication skills.
- Strong time management skills.
- Excellent organizational and follow-up abilities.
- Positive attitude with a collaborative team-oriented approach.
Core Competencies:
- Customer Focus
- Resource Management
- Initiative
- Logical Thinking and Problem Solving
- Collaboration and Flexibility
- People Management
