Job description:
Job Title: Insurance Consultant
Company: SAS – Toyota Dealer
Location: Duhok
Overall Objective of the Job
The Insurance Consultant is responsible for promoting and selling Toyota Tamin insurance products to customers visiting the dealership showroom while providing professional customer service, ensuring accurate documentation, and coordinating effectively with insurance providers. The role contributes to customer satisfaction and the achievement of departmental sales targets.
Tasks and Responsibilities
- Greet and assist customers visiting the dealership showroom and identify their insurance needs.
- Explain available Toyota Tamin insurance products, coverage options, features, benefits, and applicable terms to customers.
- Respond professionally to customer inquiries and concerns regarding insurance policies and coverage.
- Actively promote and sell Toyota Tamin insurance products and services in line with established sales objectives.
- Achieve monthly insurance sales targets as assigned by management.
- Recommend appropriate additional coverage, insurance options, and add-ons based on customer requirements.
- Assist customers in completing insurance applications and other required documentation.
- Collect, review, and verify all required customer documents to ensure completeness and accuracy.
- Coordinate with insurance providers and relevant internal departments to ensure timely and accurate processing and issuance of insurance policies.
- Maintain accurate daily records of insurance sales, customer interactions, and related activities.
- Follow up with customers regarding policy renewals, insurance inquiries, and claims assistance when required.
- Support showroom and sales staff by providing accurate insurance information for vehicle sales packages.
- Maintain up-to-date knowledge of Toyota Tamin insurance products, applicable regulations, company policies, and procedures.
- Ensure all insurance transactions and activities comply with applicable legal requirements and company policies and procedures.
- Coordinate effectively with relevant departments, including Sales, Service, Logistics, Finance, Marketing, and HR & Admin, when required.
- Maintain professional communication and relationships with customers and relevant external parties.
- Perform any other related tasks as requested by the Direct Supervisor.
Job Requirements:
- Educational Level / Required Certificates: Bachelor’s degree in Business Administration or any related field.
- Experience: Relevant experience in sales, insurance, customer service, automotive, or a related field is preferred.
- Languages: Kurdish (Native), English (Fluent), Arabic (Fluent).
