Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In response to the AI-driven transformation of the market, the company has evolved to become sharper, more modern, and highly empathetic in its approach to customer interaction. TP focuses on combining human expertise with intelligent technologies to deliver efficient, future-ready solutions. Team members join an organization that values innovation, adaptability, and customer-centric service. The company continues to shape the future of digital services while offering growth opportunities for its workforce.
Role Description This is a full-time, on-site Insurance Agent Representative role based in Cairo. The Insurance Agent Representative will support customers by explaining insurance products, answering inquiries, and guiding them through policy selection that meets their needs. Daily responsibilities include handling inbound and outbound calls, providing accurate information on coverage and pricing, processing applications, and assisting with policy changes or renewals. The role also involves maintaining up-to-date knowledge of insurance offerings, documenting customer interactions in systems, and collaborating with internal teams to resolve customer issues. The successful candidate will be expected to meet performance targets while delivering clear, respectful, and solution-focused service.
Qualifications
