Lead technical operations for Infrastructure Maintenance & Managed Services across servers, operating systems, virtualization, networks, security, storage, backup, and monitoring.
Lead technical escalations for critical incidents, coordinate troubleshooting, and ensure root-cause analysis and corrective actions are completed.
Coordinate infrastructure maintenance, upgrades, migrations, patches, and production changes, including impact assessments, risk reviews, testing, and rollback plans.
Monitor infrastructure availability, performance, capacity, and SLA compliance, identifying operational risks and improvement opportunities.
Coordinate with technical teams, service desk, application teams, and vendors to resolve issues and maintain service continuity.
Lead technical coordination for disaster recovery, service restoration, and major infrastructure incidents.
Maintain technical documentation, operating procedures, and knowledge-transfer materials.
Support infrastructure lifecycle and capacity planning, service improvements, and transition activities.
Participate in on-call support and respond to critical incidents when required.

Requirements

BSc. degree in Computer Science, Information Technology, Computer Engineering, or a related field.
8+ Yrs. of experience in IT Infrastructure & Operations, including technical leadership on large managed-services projects.
Strong understanding of enterprise infrastructure, Windows/Linux servers, virtualization, networking, storage, backup, disaster recovery, and monitoring.
Strong troubleshooting, root-cause analysis, risk assessment, and technical coordination skills.
Knowledge of ITIL practices, including Incident, Problem, Change, and Release Management.
ITIL or equivalent service-management certification.
Proficiency in Arabic and English.
Ability to work onsite in Riyadh, meet agreed SLAs, and participate in on-call support.

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About the company

MIS - Al Moammar Information Systems Co.

IT Services and IT Consulting

Responsibilities

Lead technical operations for Infrastructure Maintenance & Managed Services across servers, operating systems, virtualization, networks, security, storage, backup, and monitoring.
Lead technical escalations for critical incidents, coordinate troubleshooting, and ensure root-cause analysis and corrective actions are completed.
Coordinate infrastructure maintenance, upgrades, migrations, patches, and production changes, including impact assessments, risk reviews, testing, and rollback plans.
Monitor infrastructure availability, performance, capacity, and SLA compliance, identifying operational risks and improvement opportunities.
Coordinate with technical teams, service desk, application teams, and vendors to resolve issues and maintain service continuity.
Lead technical coordination for disaster recovery, service restoration, and major infrastructure incidents.
Maintain technical documentation, operating procedures, and knowledge-transfer materials.
Support infrastructure lifecycle and capacity planning, service improvements, and transition activities.
Participate in on-call support and respond to critical incidents when required.

Requirements

BSc. degree in Computer Science, Information Technology, Computer Engineering, or a related field.
8+ Yrs. of experience in IT Infrastructure & Operations, including technical leadership on large managed-services projects.
Strong understanding of enterprise infrastructure, Windows/Linux servers, virtualization, networking, storage, backup, disaster recovery, and monitoring.
Strong troubleshooting, root-cause analysis, risk assessment, and technical coordination skills.
Knowledge of ITIL practices, including Incident, Problem, Change, and Release Management.
ITIL or equivalent service-management certification.
Proficiency in Arabic and English.
Ability to work onsite in Riyadh, meet agreed SLAs, and participate in on-call support.

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About the company

Artificial Intelligence Reporter

Senior Travel Consultant

Storekeeper

Medical Science Liaison - Rare Diseases (with Diagnostics responsibilities Oncology/Rare Diseases) - Lebanon

Software Engineer Intern

Generative AI Creative Technologist (Arabic)

Business Growth Associate

Venture Capital Intern

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Showroom Manager- Nigeria

Salesperson

Company Owner

Business Prospecting Representative

Customer Success Lead

Event Specialist

EUSM Lebanon - European Union Support Mission in Lebanon 1-2026 Call for Contributions (EUSM Lebanon)

Software Engineer

Sales Advisor

Business Development

Computer Science

Mechanical Engineer

HR Volunteer

Private Engineering Tutor

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Sales Manager- 19 L

Human Resources Manager

Store Manager

Hairdresser