Provide daily technical support to users, handle technical tickets, and support systems, devices, software, peripheral devices, and audiovisual systems.

Qualifications and Requirements

Hold a university degree in Information Technology or any related technical discipline.
Preferably have at least one year of practical experience in technical support.
Knowledge of Windows operating systems and Microsoft Office applications.
Ability to install software and resolve users’ daily technical problems.
Ability to set up and connect printers and peripheral devices.
Familiarity with Helpdesk Ticketing Systems.
Knowledge of Active Directory.
Familiarity with audiovisual systems.
Ability to work outside official working hours whenever required by the company.
Ability to work outside the company’s premises whenever required by the nature of the work.
Assist in implementing information security policies.
Support digital transformation.

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About the company

Green Umbrella

Staffing and Recruiting • 51-200 employees

Green Umbrella (GU) Recruitment was created and became operational in June 2014. GU is targeting exclusively the Omani job market and more specifically the sectors that have openings for highly qualified Omani & expatriates. Oman is, besides a lovely country to live in, a continu…

Provide daily technical support to users, handle technical tickets, and support systems, devices, software, peripheral devices, and audiovisual systems.

Qualifications and Requirements

Hold a university degree in Information Technology or any related technical discipline.
Preferably have at least one year of practical experience in technical support.
Knowledge of Windows operating systems and Microsoft Office applications.
Ability to install software and resolve users’ daily technical problems.
Ability to set up and connect printers and peripheral devices.
Familiarity with Helpdesk Ticketing Systems.
Knowledge of Active Directory.
Familiarity with audiovisual systems.
Ability to work outside official working hours whenever required by the company.
Ability to work outside the company’s premises whenever required by the nature of the work.
Assist in implementing information security policies.
Support digital transformation.

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