Job Summary
The IT Manager will be responsible for managing the company's IT operations, infrastructure, systems, and end-user support, ensuring reliable and secure IT services that support daily business activities. The role will report to the Group IT Team and ensure alignment with group-wide IT policies, standards, and procedures.
Key Responsibilities
- IT Operations & Infrastructure: Manage daily IT operations, networks, servers, connectivity, hardware, software, and end-user support.
- Group IT Coordination: Implement Group IT policies, standards, and procedures, and coordinate with the central IT team on technical issues, projects, and improvements.
- Cybersecurity & Compliance: Maintain IT security, access controls, system updates, and compliance with company policies.
- SAP & Business Process Monitoring: Monitor SAP system availability and usage, follow up on transaction errors and workflow issues, coordinate with relevant departments and SAP support teams, and help ensure business processes run smoothly.
- IT Service Management: Monitor support requests, incident resolution, service levels, and user satisfaction.
- Backup & Business Continuity: Ensure data backup, recovery readiness, and continuity of critical IT services.
- IT Projects & Vendor Management: Coordinate IT projects, manage suppliers and service providers, and support cost optimization.
- Asset & Team Management: Manage IT assets, licenses, documentation, and IT team activities, while providing regular reports to Group IT.
Qualifications & Experience
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT operations, infrastructure, and end-user support.
- Experience working with a central or regional IT team in a multi-company or multinational environment is preferred.
- Good understanding of cybersecurity, IT service management, backup, and disaster recovery.
- Experience monitoring SAP-related issues and coordinating with business departments and SAP support teams.
- Strong communication, problem-solving, vendor management, and team leadership skills.
Plant Location : New October , Giza - Egypt
