HVAC Maintenance Sales Executive (B2B & B2C contracts) · Full-time · On-site in Kuwait City, with field visits across Kuwait · Reports to the CEO
You will own new HVAC maintenance contract revenue: annual maintenance contracts (AMCs) and service agreements for HVAC and related building services, for commercial buildings and for homes across Kuwait. You identify prospective clients, conduct site visits with our engineers to assess system conditions, prepare and present proposals and commercial offers priced from our approved plan menu, negotiate, close, hand the contract to operations and keep it renewing.
Day to day you also coordinate with the technical team on accurate quotations, follow up on leads, monitor customer satisfaction, resolve service issues with operations staff, and feed back what you learn to improve our maintenance offerings and pricing.
The job is measured on three numbers: annual contract value signed, the margin it carries, and how much of it renews.
You are the first dedicated contracts seller in the business, so the playbook you build becomes the playbook we hire against next.
What you will ownB2B contracts (about 60% of your time)
- Build and work a pipeline of building owners, property managers, FM companies, developers, retail chains, F&B, clinics and offices that need preventive HVAC maintenance.
- Run the full cycle: prospect, site survey with our engineer, scope, proposal, negotiation, signature, handover to operations.
- Price from the Business Care plan menu within approved margin bands. Non-standard scopes go to engineering for costing before any quote leaves.
- Open renewals 90 days before expiry and grow each account with add-on services: plumbing, electrical, cleaning, fire safety.
B2C contracts (about 40%)
- Convert residential leads from the app, website and call centre into Home Care AMCs for villas, apartments and chalets.
- Run pre-summer campaigns and referral pushes in target residential areas. Close on the first visit where you can.
- Make sure every signed home saves us: technician and emergency line in the customer's phone before you leave.
Every contract
- Log every lead, survey, quote and contract in our system the same day. Weekly pipeline review with the CEO.
- Follow each invoice to collection. Commission is paid on collected contract value.
- Monitor satisfaction on your accounts and resolve service issues with operations before they reach renewal.
- Bring back what the market tells you: objections, competitor pricing, scope gaps. It shapes the plan menu.
What good looks like Day 30: product, pricing and system onboarding done; five site surveys shadowed; a named list of 50 B2B accounts and a weekly outreach rhythm running.
* Day 60: first B2B AMC signed; first Home Care AMCs live; pipeline at three times the monthly target.
* Day 90:* first-quarter target met in annual contract value signed at or above the margin floor; a renewal calendar built for every account you own.
You are measured monthly on: new annual contract value signed (B2B and B2C counted separately), gross margin of signed contracts, win rate from survey to signature, collection within 30 days of invoice, renewal rate on your book, and same-day logging.
QualificationsMust have
- 3+ years in sales or business development in facilities management, construction or technical services, preferably HVAC or MEP, with signed maintenance contracts in Kuwait you can point to.
- Strong technical understanding of HVAC systems and related building services, with hands-on or supervisory HVAC maintenance experience: enough to assess system conditions on site, scope with an engineer, and discuss troubleshooting and preventive maintenance confidently with clients (split, ducted and package units, VRF, chillers).
- Live relationships with property managers, landlords, FM companies or developers in Kuwait.
- Strong negotiation and presentation skills; able to prepare proposals, commercial offers and maintenance contracts.
- Proven customer service skills: clear communication, empathy, managing client expectations and resolving concerns.
- Professional fluency in English; Arabic strongly preferred, since most residential and many owner conversations happen in Arabic.
- Kuwait driving licence, own transport and transferable residency (Article 18); able to work on site in Kuwait City and manage field visits.
- MS Office (Word, Excel, PowerPoint) and a CRM or sales-tracking tool; comfortable being measured weekly and logging everything.
Good to have
- Technical diploma or bachelor's degree in Mechanical Engineering, HVAC technology or a related field.
- Ability to assess plumbing alongside HVAC and propose combined maintenance solutions.
- Experience selling subscriptions or recurring plans, or converting inbound app and call-centre leads.
- A network in F&B, clinics, retail chains or cooperative societies.
Compensation and terms
- * Base salary plus uncapped commission.
- Commission on first-year contract value for B2B and B2C, paid on collection; commission on renewals you retain; accelerator above quarterly target.
- Full-time, on-site in Kuwait City with field visits across Kuwait and time in the office for pipeline reviews. Leave and end-of-service per Kuwait Labour Law.
