Company:
iQor is a global provider of customer experience solutions, supporting leading brands as a portfolio company of Mill Point Capital. With 45,000 employees across 10 countries, iQor blends three decades of operational expertise with AI-driven innovation to enhance performance across the customer lifecycle. Through its Grow, CXBPO, and infinityAiQ delivery pillars, the company offers scalable services that drive customer acquisition, engagement, and retention. A strong people-first culture and advanced analytics enable iQor to turn customer interactions into measurable business growth. Recognized as a Great Place to Work® and a leader in CX excellence, iQor offers team members an environment focused on development, collaboration, and impact.
Role:
The HR Analyst is responsible for transforming HR data into meaningful insights, reports, and dashboards that support strategic and operational decision-making. This role ensures data accuracy across HR systems, payroll, and attendance platforms while providing actionable workforce analytics related to headcount, attrition, recruitment, absenteeism, and workforce performance. The HR Analyst plays a key role in helping HR and business leaders identify trends, improve workforce planning, and drive data-informed decisions.
Responsibilities:
- Develop and maintain HR dashboards and reports using Power BI, Excel, and other reporting tools.
- Prepare and distribute daily, weekly, monthly, and ad-hoc HR reports accurately and on time.
- Analyze workforce metrics including headcount, attrition, absenteeism, hiring performance, overtime, and employee movement trends.
- Monitor recruitment metrics such as time-to-fill, source effectiveness, offer acceptance rates, and new-hire retention.
- Support compensation and workforce cost analysis, including salary benchmarking, payroll cost trends, and headcount planning.
- Analyze employee engagement, survey results, and exit interview data to identify trends and recommend improvement actions.
- Ensure HR data accuracy through regular audits, validations, and reconciliation between HR, payroll, and attendance systems.
- Maintain and improve data governance standards, reporting definitions, and workforce analytics processes.
- Automate recurring reports and dashboards to improve efficiency and reduce manual effort.
- Support forecasting, workforce planning, budgeting, and organizational reporting activities.
- Respond to data requests from HR, Operations, Finance, and leadership teams, providing timely and accurate insights.
- Maintain confidentiality of employee data and ensure compliance with company policies and data security requirements.
- Continuously identify opportunities to enhance reporting capabilities, analytics processes, and data visualization standards.
Qualifications:
- Proficient in English, both written and spoken.
- Professional Experience: Approximately 3 years of experience in HR Analytics, HR Reporting, Workforce Analytics, or HR Information Systems.
- Advanced Excel Skills: Strong proficiency in Pivot Tables, XLOOKUP/VLOOKUP, INDEX-MATCH, Power Query, data cleansing, and advanced reporting techniques.
- Power BI Expertise: Hands-on experience developing dashboards, building data models, creating DAX measures, and delivering business insights through visual analytics.
- HR Metrics Knowledge: Strong understanding of key HR metrics including headcount, attrition, absenteeism, hiring effectiveness, turnover, and workforce costs.
- Data Analysis: Proven ability to analyze large datasets, identify trends, and provide actionable business recommendations.
- Systems Experience: Experience working with HRIS, payroll systems, attendance management platforms, and workforce reporting tools.
- Strong attention to detail with a demonstrated ability to produce highly accurate reports and analyses.
- Excellent analytical, problem-solving, and communication skills.
- Bachelor's degree in Business Administration, Commerce, Statistics, Economics, Information Systems, or a related field.
- Military status completed or exempted for male candidates.
Preferred Qualifications:
- Experience in BPO, customer experience, contact center, or other large-scale workforce environments.
- Familiarity with workforce management metrics such as shrinkage, occupancy, attrition by hiring waves, and ramp-up tracking.
- Experience with HR systems such as SAP SuccessFactors, Oracle HCM, Workday, or similar HR platforms.
- Basic knowledge of SQL and database querying.
- Experience utilizing AI-powered tools for reporting, analytics, data interpretation, or process improvement.
