HR Manager Experience in Retail industry from 10 to 15 Years
- Lead and supervise HR team members responsible for Recruitment and Organizational Development activities.
- Oversee the full recruitment process to ensure hiring of high-caliber candidates aligned with company needs and culture.
- Review and approve job descriptions, KPIs, and organizational structure updates to ensure alignment with business strategy.
- Monitor and ensure effective onboarding and employee retention processes across the organization.
- Manage payroll activities, ensuring accuracy, timely processing, and compliance with company policies and regulations.
- Oversee social insurance processes, ensuring full compliance with labor law and government requirements.
- Ensure proper implementation of HR policies, procedures, and operational standards across all departments.
- Follow up on HR team performance and ensure achievement of KPIs and operational targets.
- Support workforce planning and organizational development initiatives to improve efficiency and structure.
- Analyze HR reports including turnover, attendance, and staffing metrics to support decision-making.
- Ensure compliance with labor law, governmental regulations, and internal audit requirements.
- Provide guidance, coaching, and performance evaluation for HR team members.
- Handle escalated HR issues and support employee relations cases when needed.
- Drive continuous improvement in HR processes, systems, and employee experience.
KPIS
- HR Team Performance & Delivery (25%)
- Recruitment & Talent Acquisition (20%)
- Payroll & Social Insurance Accuracy (20%)
- Organizational Development & HR Governance (20%)
- Employee Relations & Retention (10%)
- Reporting & Compliance (5%)
Competencies and Person profile
Personality
- Strong leadership and team management skills
- High sense of responsibility and accountability
- Strategic thinking with operational execution ability
- Strong decision-making and problem-solving skills
- Ability to work under pressure and manage priorities
- High integrity and confidentiality
Job Skills
- End-to-end recruitment management
- HR operations management (Recruitment, OD, Payroll, Social Insurance)
- Strong knowledge of performance management systems
- Workforce planning and organizational design
- Employee relations and conflict resolution
- Policy development and HR governance implementation
- Strong reporting and HR analytics capabilities
Business Skills
- Strong understanding of business operations and organizational needs
- Ability to align HR strategy with business objectives
- Analytical thinking for data-driven decision making
- Stakeholder management across departments
- Change management and process improvement capability
- Cost and efficiency awareness in HR operations
System and Technological Skills
- HRIS / ERP systems (SAP, Oracle, Odoo or similar)
- Payroll systems and social insurance platforms
- Advanced Microsoft Excel (reporting, dashboards, analysis)
- Microsoft Office Suite (Word, PowerPoint, Outlook)
- HR analytics and reporting tools
- Organizational chart tools (e.g., Visio or equivalent)
Required Qualifications
Education
- Bachelor’s degree in Human Resources, Business Administration, or related field
- Professional HR certifications (CIPD, SHRM, or equivalent is a plus)
Experience
- 7–10 years of experience in HR, including supervisory or managerial role
- Strong experience in Recruitment, OD, Payroll, and Social Insurance
- Experience in multi-branch or fast-paced operational environment
- Proven experience in managing HR teams and KPIs
- Strong exposure to labor law and government relations
Tools
- HRIS / ERP systems
- Payroll systems
- Microsoft Excel (advanced level)
- LinkedIn Recruiter and job portals
- Microsoft Office Suite
- Attendance systems (biometric / digital systems)
- Document management systems
