9 days ago
Full TimeMid Level
Loading description...
Skills Gap Analyzer
Compare your skills with the requirements for Hotel Operations Manager and see what you need to learn
Company Description The Grand Lux Hotel conversion hotel will be hospitality destination located in Marrakesh, known for its high standards of guest service and elegant accommodations. Offering 50 guest rooms and suites located in Hivernage area minutes walk from train station
Role Description The Hotel Operations Manager is a full-time, on-site role based at The Grand Lux Hotel in Marrakesh. This role oversees day-to-day hotel operations, including front office, housekeeping, food and beverage coordination, and guest services to ensure a smooth and efficient experience. Responsibilities include monitoring service standards, optimizing workflows, managing budgets, and ensuring compliance with safety and quality procedures. The Hotel Operations Manager leads and mentors staff, coordinates training, resolves escalated guest issues, and collaborates with department heads to improve performance and customer satisfaction. The role also involves analyzing operational data, implementing process improvements, and supporting strategic initiatives to enhance the hotel’s reputation and revenue.
Qualifications