Company Description Alorica is a global customer experience (CX) provider that partners with brands to design and deliver interactions that build long-term customer relationships. The company combines proven performance, industry expertise, and advanced technology to create impactful solutions across the customer lifecycle. Alorica is known for challenging convention, prioritizing integrity and authenticity, and fostering strong client partnerships. With about 100,000 professionals in 17 countries, Alorica serves more than 250 brands in over 75 languages. Team members join a culture that values curiosity, creativity, connection, and commitment to results.
Role Description This is a full-time, on-site Hotel and Reservation Sales Inbound role based in Cairo, Egypt, suitable for graduates and individuals who have left formal education. The team member will handle inbound calls and inquiries related to hotel reservations, room availability, pricing, and special offers while aiming to maximize bookings and revenue. Daily responsibilities include providing accurate information, assisting guests in selecting suitable accommodation options, and processing reservations and modifications in line with company policies. The role involves delivering courteous and professional customer service, managing basic receptionist-style tasks over the phone, and coordinating with relevant internal teams to resolve issues promptly. In addition, the team member will follow established scripts and guidelines, meet performance targets, and document interactions accurately in the system, all while maintaining a high standard of communication in English at B2/C1 level.
Qualifications
* Candidates should possess strong Communication skills, including clear spoken and written English at B2/C1 level and active listening abilities.
* Candidates should possess Reservations skills such as handling booking requests, modifying and canceling reservations, and managing availability and pricing queries.
* Candidates should possess Customer Service skills, including problem-solving, conflict resolution, and the ability to provide empathetic, customer-focused support.
* Candidates should possess Receptionist Duties skills relevant to call handling, call routing, information provision, and professional phone etiquette.
* Candidates should possess basic Food & Beverage awareness sufficient to answer general questions about hotel dining options, meal plans, and related services.
* Additional beneficial qualifications include prior experience in hotel, travel, or contact center environments; comfort working with reservation and CRM systems; and the ability to work flexible shifts, including evenings, weekends, and holidays.
* Strong time management, attention to detail, and a consistent, professional attitude in a fast-paced environment are important.
* High school diploma or equivalent is required; university graduates are welcome, and individuals who have left formal education but meet skill requirements are encouraged to apply.
