Position Overview
We are seeking an experienced and technically skilled Heavy Machinery Service Manager / Industrial Equipment After-Sales Lead to oversee equipment maintenance, technical support, repair services, and after-sales operations. The ideal candidate should have strong engineering knowledge, leadership, and problem-solving skills to ensure equipment reliability, customer satisfaction, and efficient service delivery.
Key Responsibilities
- * Manage daily servicing, maintenance, and repair operations for heavy machinery.
- Oversee after-sales support, warranty claims, and technical assistance.
- Coordinate service technicians, spare parts, and maintenance schedules.
- Diagnose equipment faults and ensure timely troubleshooting and repairs.
- Liaise with customers, suppliers, and manufacturers on technical matters.
- Monitor equipment performance, service quality, and customer satisfaction.
- Ensure compliance with safety standards and maintenance procedures.
- Manage service budgets, operational costs, and resource allocation.
- Prepare service reports, maintenance records, and performance updates.
Requirements
- * Diploma or Bachelor's Degree in Mechanical Engineering, Automotive Engineering, Industrial Engineering, or a related field.
- Relevant experience in heavy machinery servicing, equipment maintenance, or after-sales management is an advantage.
- Good knowledge of hydraulic systems, mechanical components, and industrial equipment.
- Familiarity with equipment diagnostics, preventive maintenance, and repair procedures.
- Strong leadership, communication, and problem-solving skills.
- Proficient in Microsoft Office and basic maintenance management systems.
- Ability to manage technical teams and handle customer enquiries.
- Responsible, proactive, and able to work in a fast-paced environment.
