Position Overview
We are seeking an experienced Heavy Machinery Service Manager / Industrial Equipment After-Sales Lead to oversee equipment servicing, maintenance operations, and after-sales support. The ideal candidate will ensure equipment reliability, efficient service delivery, and high customer satisfaction while improving overall service performance.
Key Responsibilities
- * Manage daily service operations, equipment repairs, and maintenance activities.
- Lead and supervise service technicians and after-sales support teams.
- Coordinate preventive maintenance, equipment inspections, and technical troubleshooting.
- Handle customer inquiries, service complaints, and technical support requirements.
- Monitor service performance, spare parts inventory, operational costs, and service quality.
Requirements
- * Diploma or degree in Mechanical Engineering, Electrical Engineering, or a related field.
- Relevant experience in heavy machinery, industrial equipment servicing, or after-sales management.
- Strong knowledge of machinery maintenance, diagnostics, and repair procedures.
- Excellent leadership, customer service, and problem-solving skills.
- Good communication and coordination abilities with a strong commitment to workplace safety.
