We are seeking an experienced Heavy Machinery Service Manager / Industrial Equipment After-Sales Lead to oversee equipment servicing, technical support, and after-sales operations. The ideal candidate will ensure equipment reliability, improve service efficiency, and maintain strong customer relationships while leading a team of technical professionals.

Key Responsibilities

* Oversee maintenance, repair, and after-sales service for heavy machinery and industrial equipment.
Lead service technicians and coordinate equipment inspections, troubleshooting, and emergency repairs.
Develop preventive maintenance plans to improve equipment performance and minimize downtime.
Manage customer inquiries, service agreements, spare parts, and warranty claims.
Monitor service costs, team performance, and compliance with safety standards.

Requirements

* Diploma or Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field.
Experience in heavy machinery servicing, industrial equipment maintenance, or after-sales management is preferred.
Strong knowledge of equipment diagnostics, preventive maintenance, and technical troubleshooting.
Excellent leadership, customer service, and problem-solving skills.
Good communication, organizational, and team management abilities.

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About the company

Anser Group SRL - Andina Servicios

Mining • 51-200 employees

Desde Anser Group estamos comprometidos en brindar soluciones de apoyo que impulsen la eficiencia, la sostenibilidad y el crecimiento del sector minero. Nuestro enfoque se basa en la combinación de experiencia y conocimiento sólido. Nos destacamos por nuestra adaptabilidad y tran…

Position Overview

Key Responsibilities

* Oversee maintenance, repair, and after-sales service for heavy machinery and industrial equipment.
Lead service technicians and coordinate equipment inspections, troubleshooting, and emergency repairs.
Develop preventive maintenance plans to improve equipment performance and minimize downtime.
Manage customer inquiries, service agreements, spare parts, and warranty claims.
Monitor service costs, team performance, and compliance with safety standards.

Requirements

* Diploma or Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field.
Experience in heavy machinery servicing, industrial equipment maintenance, or after-sales management is preferred.
Strong knowledge of equipment diagnostics, preventive maintenance, and technical troubleshooting.
Excellent leadership, customer service, and problem-solving skills.
Good communication, organizational, and team management abilities.

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Heavy Machinery Service Manager / Industrial Equipment After-Sales Lead

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