Lead and manage service operations across the Middle East.
Drive service performance, efficiency, profitability, and customer satisfaction.
Manage service planning, scheduling, and delivery.
Lead and develop the service team.
Manage key customer accounts and escalated service issues.

Requirements

Proven experience in Service Management / Service Operations leadership.
Strong people-management and team-development capability.
Experience managing budgets, revenue, margins, KPIs, and performance targets.
Strong customer-service and commercial orientation.
Degree in Engineering, Science, or related discipline.
Strong communication, problem-solving, and stakeholder-management skills.

Skills

Service Management
Service Operations
Field Service
Technical Service
After-Sales Service
Service Delivery
Service Strategy
Customer Service
Customer Experience
P&L Management
Revenue Management
Gross Margin
Budget Management
KPI Management
Service Contracts
Key Account Management
Team Leadership
People Management
Technical Support
Warranty Management
Continuous Improvement
Operational Excellence
Stakeholder Management
Commercial Management

Job Titles

Head of Service
Head of Service Operations
Regional Service Manager
Regional Head of Service
Service Operations Manager
After-Sales Service Manager
Technical Service Manager
Field Service Manager

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About the company

TASC Outsourcing

Human Resources Services

Head of Service – Middle East
Location: UAE
Reports to: Managing Director

Key Responsibilities

Lead and manage service operations across the Middle East.
Drive service performance, efficiency, profitability, and customer satisfaction.
Manage service planning, scheduling, and delivery.
Lead and develop the service team.
Manage key customer accounts and escalated service issues.

Requirements

Proven experience in Service Management / Service Operations leadership.
Strong people-management and team-development capability.
Experience managing budgets, revenue, margins, KPIs, and performance targets.
Strong customer-service and commercial orientation.
Degree in Engineering, Science, or related discipline.
Strong communication, problem-solving, and stakeholder-management skills.

Skills

Service Management
Service Operations
Field Service
Technical Service
After-Sales Service
Service Delivery
Service Strategy
Customer Service
Customer Experience
P&L Management
Revenue Management
Gross Margin
Budget Management
KPI Management
Service Contracts
Key Account Management
Team Leadership
People Management
Technical Support
Warranty Management
Continuous Improvement
Operational Excellence
Stakeholder Management
Commercial Management

Job Titles

Head of Service
Head of Service Operations
Regional Service Manager
Regional Head of Service
Service Operations Manager
After-Sales Service Manager
Technical Service Manager
Field Service Manager

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