Company Description Alexandria Business Association (ABA) SME Project is a long-established institution with over 30 years of experience promoting development and financial inclusion. Guided by a vision to be a leading financial institution, ABA SME Project continually evolves its services to meet the changing needs of clients. The organization provides both financial and non-financial services, investing in human resources and technology to support micro and small business owners. Its mission focuses on improving clients’ quality of life economically, socially, and in terms of health, while maintaining a balance between financial and social performance.
Job Information
Department: Executive Management | Reports to: Executive Director
Direct Reports: HR Department Manager; Administrative Affairs Department Manager.
Job Purpose
Lead the sector’s functions and partner with Executive Management to translate strategic and operational directions into plans and programs. Ensure effective workforce attraction, development, retention and succession; improve employee experience and organizational performance; enhance administrative services, facilities, health and safety; strengthen procurement governance and value for money; and ensure secure, accessible archives and records management.
Key Duties and Responsibilities
1. Sector Leadership and Planning
- Lead sector departments and align their work with organizational objectives.
- Partner with Executive Management on annual plans; translate them into sector plans, set objectives and KPIs, and monitor results.
- Develop and review sector policies and procedures; monitor performance, identify gaps and drive corrective actions.
- Advise Executive Management and department managers and support management development and continuous improvement.
- Submit analytical performance reports, challenges and recommendations; review sector memoranda, claims and requests under the Delegation of Authority Matrix.
- Review compliance findings and final responses and ensure corrective actions are implemented.
2. Human Resources
- Oversee recruitment and selection, workforce planning, payroll and compensation administration, training and development, performance management, benefits, medical services and employee clearance.
- Set talent acquisition directions and approve recruitment plans aligned with workforce needs and business targets; coordinate current and future staffing plans with departments.
- Oversee employee training and development plans, evaluate their impact on performance and productivity, and consolidate plans for Executive Management approval.
- Oversee organizational structures, job descriptions and specifications, ensuring clear roles, responsibilities and reporting lines.
- Review salary, wage, incentive and benefits policies to balance internal equity, market competitiveness and organizational needs.
- Develop retention strategies, career paths and succession plans and identify replacements for critical roles.
- Oversee performance appraisal and link results to development, training and incentive plans.
- Improve employee services and experience; monitor satisfaction and ensure complaints and inquiries follow approved procedures.
- Ensure compliance with labor laws, social insurance legislation and applicable regulations with the Labor Law Advisor and relevant authorities.
3. Administrative Affairs and Facilities
- Oversee administrative services for employees, headquarters and branches, improving quality and cost efficiency.
- Ensure readiness and efficient use of facilities, equipment, assets and general services.
- Monitor occupational health and safety and implement measures to protect employees, premises and facilities.
- Develop and automate administrative procedures, reduce paperwork and effort, monitor service performance and address shortcomings.
4. Procurement and Spending Efficiency
- Lead procurement strategy in line with organizational objectives, operating needs and geographical expansion; develop policies and procedures that ensure governance, transparency and compliance.
- Oversee procurement plans and timely purchasing and logistics for headquarters and branches.
- Improve value for money through purchasing, negotiation, contracting and supplier management, while ensuring quality, specifications and delivery schedules.
- Oversee supplier selection, evaluation and performance, and compliance with contracts and quality standards.
- Balance cost, quality and specifications against actual needs and approved budgets; coordinate technical requirements with relevant departments.
- Develop periodic procurement plans to reduce urgent and duplicate purchases; review and approve requests within delegated authority and budgets.
- Monitor procurement KPIs, spending and savings; automate procedures, strengthen internal controls and maintain procurement, contract and supplier data.
- Ensure segregation of duties across requests, approvals, execution and receipt to promote transparency and prevent conflicts of interest; report performance and recommendations to Executive Management.
5. Archives and Records Management
- Oversee classification, indexing, updating and maintenance of physical and electronic archives using standardized procedures for timely retrieval.
- Automate records management and ensure secure preservation, confidentiality, controlled access and circulation, and compliance with approved retention periods and policies.
6. Digital Transformation
- Coordinate with the Digital Transformation Committee to automate sector systems in line with operational needs and digital strategy.
- Identify technology requirements and monitor automation projects with relevant stakeholders.
- Oversee HR, Administrative Affairs and Procurement systems, databases and analytical reports; ensure system efficiency, integration and updates.
- Simplify processes, reduce paperwork and strengthen monitoring, control and decision support.
7. Compliance and External Representation
- Represent the organization before relevant authorities, including the Ministry of Labor, National Organization for Social Insurance and Labor Offices.
- Review inspection reports and responses, coordinate labor-related inquiries and decisions with the Labor Law Advisor and ensure compliance with applicable laws.
- Oversee communication and implementation of Executive Management decisions relating to the sector.
- Monitor compliance and internal audit findings and ensure corrective actions are completed within deadlines.
- Coordinate with departments to support operational integration and balance organizational and employee needs.
8. Field Monitoring
- Develop and implement the Executive Director-approved periodic branch visit plan across governorates to assess efficiency, needs and challenges.
- Follow up visit findings and recommend service and operational improvements.
- Monitor branch compliance with HR, Administrative Affairs and Procurement policies and track departmental plans and targets, taking corrective action as needed.
9. Committees and Other Duties
- Participate in the Employee Recognition, HR, Crisis Management, Employee Advances, Social Solidarity, Ideal Mother Recognition and Healthcare Committees, and other committees assigned by Executive Management.
- Perform other duties assigned by Executive Management within the position’s scope.
Job Requirements: -
Education, Experience and Knowledge
- Relevant university degree; at least 15 years’ experience in HR and Administrative Affairs, preferably including procurement oversight, and 7 years in a similar leadership role.
- Comprehensive HR knowledge: workforce planning, recruitment, training, performance management, payroll, compensation and benefits.
- Knowledge of administrative services, corporate affairs, facilities and workplace infrastructure.
- Familiarity with procurement governance, policies, supplier management, negotiation and contracting.
- Understanding of internal controls, transparency, cost optimization and risk management.
- Experience with HR/procurement systems, analytical tools and Management Information Systems (MIS).
- Knowledge of labor laws, social insurance and applicable regulations; familiarity with strategic planning, digital transformation and organizational development.
Skills
- Strategic and operational planning, resource management and HR development.
- Leadership, supervision, team development and change management.
- HR strategy and talent retention; procurement, negotiation, supplier management and cost analysis.
- Planning, monitoring, control, data analysis, KPI development and management reporting.
- Strong communication and stakeholder relationship skills; computer and integrated systems proficiency.
- Proficiency in written and spoken English; problem-solving, decision-making and crisis management.
Competencies and Personal Attributes
- Translate strategy into measurable plans; lead, motivate and develop teams and guide them through change.
- Improve systems and procedures, manage resources and expenditure, and make timely, sound decisions.
- Manage crises, address employee concerns and provide effective guidance.
- Analyze and use information and large data sets to support decisions and recommendations.
- Manage multiple priorities under pressure and build effective relationships with suppliers and regulatory authorities.
- Ability to travel and conduct field visits across governorates.
Working Conditions
- Managerial role requiring sector-wide planning, direction, supervision and continuous monitoring of strategic and operational targets.
- Requires short- and long-term planning, performance measurement, work under pressure, travel to branches across governorates, and ongoing coordination with Executive Management, department managers and external entities.
