We are part of Rama Group, a diversified group operating medical and aesthetic clinics and a specialized medical and aesthetic products sales company across Saudi Arabia.
We are seeking an experienced and results-driven Head of E-Commerce to lead and grow our e-commerce business. The role will drive online revenue, improve the customer experience, manage digital platforms, and support overall business profitability.
Key Responsibilities
- Develop and execute the e-commerce strategy, business plans, and growth targets.
- Lead online sales performance, pricing, promotions, and product bundling.
- Drive digital marketing and customer acquisition across paid campaigns, SEO, social media, email, SMS, influencer, and affiliate channels.
- Oversee the website, mobile app, marketplaces, product listings, and online customer journey.
- Coordinate with IT, operations, logistics, procurement, finance, and customer service to improve fulfillment and customer satisfaction.
- Manage the e-commerce budget, profitability, marketing spend, KPIs, and management reports.
- Lead and develop the e-commerce team, setting clear objectives and performance standards.
Qualifications and Experience
- Bachelor’s degree in Business Administration, Marketing, E-Commerce, Digital Business, or a related field. An MBA is an advantage.
- 7–10 years of experience in e-commerce, digital business, or online retail, including 3–5 years in a senior leadership role.
- Proven experience growing a profitable e-commerce business.
- Experience with platforms such as Shopify, Magento, or WooCommerce, and online marketplaces.
- Strong knowledge of digital and performance marketing, SEO, SEM, CRM, and marketing automation.
- Strong commercial, financial, analytical, leadership, and communication skills.
- Experience in the Saudi or GCC e-commerce market is preferred, including familiarity with local payment solutions, marketplaces, and e-commerce regulations.
Performance Measures
Success in this role will be measured by online revenue and profitability, sales target achievement, gross margin, conversion rate, average order value, customer acquisition cost, advertising return, customer retention, fulfillment performance, and customer satisfaction.
What We Offer
- Competitive salary based on experience.
- Performance-based incentives.
- A leadership opportunity with significant responsibility and room for professional growth.
How to Apply
Please email your updated CV and a brief summary of your e-commerce achievements to [[email protected]].
Email subject: Application – Head of E-Commerce
Only shortlisted candidates will be contacted.
