About the Role
Lead the execution of KHCF’s digital transformation agenda by translating approved strategy into a governed portfolio of technology-enabled business transformation. The role leads enterprise application lifecycle governance, PMO and business-analysis disciplines, process transformation, operational integration and automation, digital channels and services, AI-enabled transformation, change adoption and delivery governance.
Key Responsibilities
- Lead execution of KHCF’s digital transformation roadmap and prioritize a measurable portfolio of technology-enabled transformation initiatives.
- Establish and sustain internal ownership and lifecycle governance of enterprise applications, including configuration, access, change/release, testing, documentation, support transition and vendor governance.
- Lead and mature PMO, project/program governance and business-analysis practices, including charters, scope, RAID, change control, UAT, formal acceptance, handover, closure and benefits realization.
- Partner with business owners to redesign processes before digitization, defining business rules, controls, KPIs, exceptions, ownership and target workflows.
- Govern operational integrations, APIs, workflow automation, intelligent automation and other reusable transformation capabilities.
- Govern technology aspects of websites, portals, self-service channels and digital services, ensuring architecture, security, privacy and data requirements are incorporated from the outset.
- Lead AI-enabled process transformation and productivity use cases within KHCF enterprise AI governance.
- Strengthen vendor and contract-delivery governance, including deliverables, acceptance criteria, documentation, knowledge transfer, service transition and measurable outcomes.
- Lead organizational change, adoption and stakeholder engagement to ensure delivered capabilities are used and benefits are realized.
- Build and lead a high-performing Digital Transformation & Enterprise Applications team.
Qualifications & Experience
- Bachelor’s degree in Computer Science, Information Technology, Information Systems, Engineering, Business Administration, Project Management or a closely related discipline is mandatory.
- Master’s degree, MBA or relevant postgraduate qualification is preferred.
- Minimum 15 years of relevant professional experience in information technology, digital transformation, enterprise applications, project/program management, business transformation or related disciplines.
- Minimum 7 years of demonstrated leadership experience managing complex transformation, enterprise-application, program/portfolio or PMO responsibilities involving multiple stakeholders and vendors.
- Demonstrated success in establishing or maturing PMO governance, business-analysis practices, enterprise-application ownership, process transformation, integration and automation capabilities.
- Proven delivery of organization-wide technology-enabled transformation with measurable outcomes, adoption, controlled production transition and formal acceptance/closure.
Professional Certifications
Mandatory
- Project Management Professional (PMP) certification or an equivalent internationally recognized project/program management certification is mandatory.
Preferred / Advantageous
- Relevant Agile, Scrum, product-management or scaled-delivery certification.
- Program/portfolio-management certification.
- Organizational change-management certification.
- Relevant enterprise architecture, business analysis, automation, cloud, service-management or enterprise-application certifications.
What We Are Looking For
A senior transformation leader who combines strategic understanding with disciplined execution, can challenge vendors and stakeholders constructively, and can connect business processes, technology, governance, people and measurable outcomes.
