Organization- Grand Hyatt DubaiSummaryYou will play a crucial role in enhancing the guest experience by managing reservations effectively. You will ensure that all bookings are processed accurately and efficiently while maintaining a strong guest-focused approach.
Main duties:
- Respond promptly to reservation inquiries via phone, email, and internal systems
- Accurately input and manage reservations in the Property Management System
- Promote packages and special offers to enhance the guest experience
- Coordinate with the Front Office and Sales teams to ensure booking accuracy
- Handle group bookings and special requests with great attention to detail
**At Hyatt, we care for people so they can be their best. As part of our team, you’ll enjoy:* A UAE employment visa sponsorship.
* Complimentary meals prepared by our culinary team.
* Company-provided transportation for your convenience.
* Accommodation arranged by the company.
* Exclusive discounts at Hyatt food & beverage outlets across Dubai.
* Complimentary stays at Hyatt hotels worldwide — explore the world with us!
Qualifications
- * Work experience as a GSO or Reservations Agent
- Fluency in Arabic language is a must
- Strong written and verbal communication skills
- Proficiency in Opera or other Property Management Systems
- Ability to multitask and prioritize effectively in a fast-paced environment
- Proactive approach to guest service and problem-solving
