Job description:
Job Title: Guest Relation Coordinator
Company: NURA Medical Center
Job Location: Erbil
Overall objective of the job:
The Guest Relations Coordinator creates memorable guest experiences by delivering outstanding customer service, anticipating and responding to guest needs, managing inquiries and feedback with professionalism, and ensuring seamless coordination across departments to uphold the highest standards of hospitality and guest satisfaction.
Tasks and Responsibilities:
- Welcome guests warmly and provide a professional, courteous, and personalized service experience.
- Serve as the primary point of contact for guest inquiries, requests, concerns, and feedback.
- Ensure all guest requests are handled promptly, efficiently, and in accordance with organizational service standards.
- Coordinate with relevant departments to resolve guest issues and ensure timely follow-up until resolution.
- Build and maintain positive relationships with guests to enhance satisfaction and loyalty.
- Provide accurate information regarding services, facilities, events, and organizational policies.
- Assist guests with appointments, reservations, registrations, and other administrative requirements as applicable.
- Manage guest complaints professionally, escalating complex issues to the appropriate management when necessary.
- Conduct guest satisfaction follow-ups and collect feedback to identify opportunities for service improvement.
- Maintain accurate records of guest interactions, requests, complaints, and resolutions.
- Ensure guest confidentiality and protect personal information in accordance with organizational policies and applicable data privacy regulations.
- Monitor guest areas to ensure a clean, welcoming, and comfortable environment.
- Support VIP guests by coordinating personalized services and special arrangements.
- Collaborate with clinical, hospitality, and administrative teams to ensure a seamless guest experience.
- Promote available services, wellness programs, and organizational initiatives when appropriate.
- Handle telephone calls, emails, and other communication channels professionally and promptly.
- Assist in preparing daily reports, guest feedback summaries, and service performance metrics.
- Participate in quality improvement initiatives to enhance guest satisfaction and operational efficiency.
- Adhere to organizational policies, health and safety regulations, and customer service standards always.
- Participate in ongoing training and professional development to maintain excellent service delivery.
Job Requirements:
- Bachelor’s Degree from an accredited university.
- Travel Required.
- Experience: 0–5 years of relevant work experience.
