Company Description Raya Customer Experience (Raya CX) provides next-generation BPO and customer experience management services for clients across multiple industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from highly competitive and skilled labor markets to deliver reliable, scalable support. Its integrated outsourcing solutions are driven by advanced technology, strong operational strategies, and continuous improvement. Raya CX focuses on innovation and quality to help clients enhance customer satisfaction and loyalty.
Role Description The German Customer Service Agent (C1/B2) is a full-time, on-site role located in Qesm El Maadi. The agent will handle inbound and outbound customer interactions in German, including responding to inquiries, resolving issues, and providing accurate information about products and services. Daily tasks include documenting customer cases, updating systems and records, and following established procedures and scripts while maintaining service quality standards. The role involves working closely with team leaders to meet performance targets, escalate complex cases when needed, and contribute feedback for process improvement. The agent is expected to deliver a consistent, empathetic, and professional customer experience across all communication channels.
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