Role Description This is a full-time, on-site German Customer Service role based in Giza. The role involves handling incoming customer inquiries in German via phone, email, and other communication channels, providing accurate information and timely resolutions. The person in this position will document interactions, follow established procedures, and escalate complex issues when necessary to ensure a positive customer experience. Daily tasks also include maintaining up-to-date knowledge of products, services, and policies, and collaborating with colleagues to improve service quality. The role requires consistent adherence to company standards and a professional, empathetic approach in every customer interaction.
Qualifications
* Strong customer-focused skills, including Customer Service and Customer Support.
* Experience enhancing Customer Satisfaction and overall Customer Experience.
* Professional communication abilities with excellent Phone Etiquette.
* Fluency in spoken and written German; good command of English is an advantage.
* Ability to work on-site in Giza and maintain punctual, reliable attendance.
* Effective problem-solving skills and the ability to handle inquiries under time pressure.
* Comfort using CRM tools, call systems, and basic office software.
* Prior experience in a contact center, helpdesk, or customer-facing role is preferred.
* High school diploma or equivalent; additional education in business or languages is a plus.
