Front Office Executive
Ayurveda R Us Rehabilitation Centre – Al Mankhool, Dubai
Salary: AED 3,000 per month
Location: Al Mankhool, Bur Dubai
Employment Type: Full-time
About the Role
Ayurveda R Us Rehabilitation Centre is looking for a professional, organised and customer-focused Front Office Executive to manage the day-to-day front desk and patient coordination activities at our clinic.
The Front Office Executive will be the first point of contact for patients and visitors and will play an important role in ensuring a smooth, welcoming and well-organised patient experience.
Key Responsibilities
- Welcome patients and visitors professionally and assist them with enquiries.
- Manage incoming phone calls, WhatsApp enquiries and appointment requests.
- Schedule, confirm, reschedule and coordinate patient appointments.
- Maintain accurate patient information and appointment records.
- Coordinate with doctors, therapists and other clinic staff regarding patient schedules.
- Manage patient check-in and check-out processes.
- Handle billing, payment collection and issue receipts as required.
- Follow up with patients regarding appointments, treatment sessions and packages.
- Maintain daily appointment schedules and ensure smooth patient flow within the clinic.
- Assist patients with general information regarding treatments, packages and clinic services.
- Support the clinic team in maintaining patient files, documentation and administrative records.
- Maintain confidentiality of patient and clinic information.
- Ensure the reception and waiting area remain organised and presentable.
- Support management with basic administrative and reporting activities.
- Assist with patient feedback, complaints and service-related queries in a professional manner.
- Coordinate with the clinical team to minimise delays and improve the overall patient experience.
Candidate Requirements
- Previous experience in a clinic, hospital, wellness centre, spa or healthcare front office environment is preferred.
- Good communication and interpersonal skills.
- Comfortable communicating with patients over the phone, WhatsApp and in person.
- Good spoken and written English.
- Knowledge of Hindi, Malayalam or other Indian languages would be an advantage.
- Basic computer skills including Microsoft Office, email and appointment management systems.
- Good organisational and multitasking abilities.
- Professional appearance and customer-service orientation.
- Ability to work comfortably in a busy healthcare environment.
- Candidates who are already based in Dubai/UAE and have their own valid residence/spouse/dependent visa are preferred.
Compensation
AED 3,000 per month
Salary will be discussed with shortlisted candidates based on relevant experience and suitability for the role.
How to Apply
Interested candidates may submit their updated CV along with their current visa status, availability to join and relevant front office or healthcare experience.
Ayurveda R Us Rehabilitation Centre
Al Mankhool, Bur Dubai
Skills
Ideal Candidate
We are looking for someone who is warm with patients but also disciplined with appointments, follow-ups and administrative work.
The person should be dependable, organised and comfortable coordinating continuously between patients, doctors, therapists and management.
Experience working in an Ayurveda, physiotherapy, rehabilitation, wellness or medical clinic would be particularly useful.
