üåü We're Hiring: Front Office Director / Front Office Manager / Guest Services Supervisor
üìç Location: Bahrain (Remote)
üïí Employment Type: Part-Time
üíº Experience Level: Mid-Level to Senior
üåê Work Arrangement: Fully Remote
About UsWe are a service-oriented organization focused on hospitality operations, guest experience management, and professional service delivery. Our approach emphasizes customer satisfaction, efficient front office administration, and consistent service standards across guest-facing operations. We value professionals who understand hospitality management and can create positive customer experiences through effective team coordination, service improvement, and operational leadership.
The RoleWe are seeking an experienced Front Office Director / Front Office Manager / Guest Services Supervisor to support front office operations and enhance the overall guest experience. In this part-time remote position, you will contribute to service planning, guest relations, operational coordination, and performance monitoring. You will work with hospitality teams and relevant departments to maintain service quality, resolve guest concerns, and ensure front office activities align with organizational standards.
Key Responsibilities
- * Coordinate front office operations and maintain consistent service delivery standards.
- Develop procedures to improve guest services and front desk efficiency.
- Monitor guest satisfaction, service feedback, and operational performance.
- Guide front office and guest services personnel on service expectations and procedures.
- Coordinate reservations, guest inquiries, check-in, and check-out processes where applicable.
- Handle escalated guest concerns and recommend appropriate resolutions.
- Collaborate with housekeeping, maintenance, reservations, and other operational departments.
- Monitor staffing requirements, resource allocation, and front office performance.
- Review service procedures and identify opportunities for operational improvement.
- Prepare guest service reports and provide recommendations to management.
Requirements
- * Bachelor's degree or equivalent qualification in Hospitality Management, Business Administration, Tourism, or a related field preferred.
- Minimum of 3+ years of relevant professional experience preferred.
- Strong understanding of front office operations and guest service management.
- Knowledge of hospitality service standards, guest relations, and operational procedures.
- Familiarity with reservation management and front office systems.
- Ability to handle customer concerns and resolve service-related issues professionally.
- Strong leadership, communication, and team coordination capabilities.
- Excellent organizational skills and attention to detail.
- Ability to monitor service performance and implement practical improvements.
- Comfortable coordinating hospitality operations and distributed teams in a remote environment.
What We Offer
- * Flexible part-time working hours with a fully remote arrangement.
- Competitive compensation based on experience and responsibilities.
- Opportunities to contribute to guest experience and hospitality improvement initiatives.
- Exposure to international hospitality practices and service management projects.
- Professional growth through operational leadership and customer experience development.
- A collaborative working environment that values service excellence and professional development.
