Company Description Alorica is a global customer experience (CX) leader, partnering with brands from strategy to execution to design customer interactions that build loyalty and long-term relationships. The company combines proven performance, industry expertise, and advanced technology to deliver measurable results and innovative CX solutions. Alorica is known for pioneering new customer experience approaches, grounded in integrity, authenticity, and strong client partnerships. With 100,000 professionals across 17 countries, serving over 250 brands in more than 75 languages, Alorica offers dynamic career opportunities in a diverse, collaborative environment. Candidates can explore more opportunities and learn about the culture at alorica.com/careers.
Role Description The French Customer Support Specialist is a full-time, on-site role based in Giza. This position is responsible for handling inbound and outbound customer inquiries in French, resolving issues, and providing accurate information about products and services. The specialist will troubleshoot basic technical problems, document interactions in internal systems, and follow established procedures to ensure timely and effective solutions. Daily tasks include maintaining high levels of customer satisfaction, escalating complex issues when necessary, and collaborating with teammates and supervisors to improve processes. The role also involves meeting performance targets, adhering to quality and compliance standards, and contributing to a positive, professional contact center environment.
Qualifications
- * Candidates should possess strong Customer Support and Customer Satisfaction skills, with a service-oriented mindset and attention to detail.
- Candidates should possess excellent Interpersonal Skills, including active listening, empathy, and clear, professional communication.
- Candidates should possess Technical Support capabilities and Analytical Skills to understand issues, identify root causes, and apply appropriate solutions.
- Fluency in spoken and written French, with good command of English for internal communication and training.
- Previous experience in a contact center, helpdesk, or customer-facing role is preferred but not mandatory.
- Comfort with using computers, CRM tools, and standard office software; ability to learn new systems quickly.
- Ability to work on-site in Giza, adhere to shift schedules, and perform effectively in a fast-paced environment.
- High school diploma or equivalent required; additional education in business, communication, or related fields is an advantage.
