Join Orange Jordan Family , Where Caring, Responsibility & Boldness drive growth, innovation & collaboration!
Be part of a team that's shaping the future.
We are committed to offering the best to our customers, colleagues & stakeholders.
We keep our promises, act responsibly and speak the truth.
We are ambitious and determined and take the initiative to seize opportunities.
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Key Accountabilities:
- Lead and Supervise: Supervise and coach a team of floor sales and service representatives, fostering a positive and collaborative work environment.
- Customer Experience Management: Oversee the delivery of exceptional customer service, ensuring a seamless and positive customer journey from entry to exit.
- Sales Target Achievement: Drive the team to meet and exceed sales targets through effective sales strategies and customer engagement techniques.
- Operational Efficiency: Ensure smooth and efficient retail operations, including inventory management, visual merchandising, and adherence to company policies and procedures.
- Performance Monitoring and Improvement: Monitor individual and team performance, providing regular feedback, coaching, and development opportunities to enhance skills and productivity.
- Conflict Resolution: Effectively handle customer complaints and resolve conflicts promptly and professionally, ensuring customer satisfaction.
- Product Knowledge Dissemination: Maintain a comprehensive understanding of Orange's products, services, and processes, and ensure the team is well-informed and equipped to assist customers.
- Data-Driven Insights: Analyze sales and customer data to identify trends, opportunities, and areas for improvement, and implement data-backed solutions.
- Process Optimization: Identify and implement process improvements to enhance efficiency, reduce costs, and improve the overall customer experience.
- Team Motivation and Engagement: Foster a highly motivated and engaged team through recognition, rewards, and opportunities for professional growth.
- Compliance and Ethics: Ensure adherence to all company policies, ethical guidelines, and regulatory requirements.
- Visual Merchandising: Ensure the retail floor adheres to visual merchandising standards, enhancing the customer experience.
- Agile Implementation: Implement agile methodologies to improve floor sales and services processes.
- AI Understanding: Possess an understanding of the applications of Artificial Intelligence in floor sales and services
- Responsible to achieve the company’s KPI’s of NBS score by applying the appropriate process to ensure having unmatched customer experience.
- Responsible to check and insure full compliance of customers contracts filling.
- Monitor stock level and logistics inventory and coordinate with Warehouse and logistics department for issuing orders from the warehouse in accordance with company procedures and policies.
- Ensure compliance with established processes and procedures for sales and cash collection.
Education & Experience:
- Bachelor's degree in Business Administration, Marketing, Public Administration.
- 1-3 years of experience in a sales or customer service role, with demonstrated leadership potential.
