Job Title: Fixed Income & Collateral Operations Manager
Department: Treasury Operations
Reporting to: Senior Manager
Role Purpose:
Global Markets Operations is organized in product teams - Foreign Exchange and Money Markets, Fixed Income & Collateral, Islamic Financial Markets, Cross Product Services and Clearing Operations.
- Ensure the smooth running of the Operations teams making sure an appropriate structure exists below the management level and that succession planning is in place
- Assist to maintain high standards of control and minimal operational loss incidents
- Execute formalized strategy on how GM Ops can bring greater value to the operations function
- Assist to deliver on anticipated efficiencies from projects
- Ensure consistent procedures are being followed and build capability to absorb business growth
- Continue to improve processes and realize efficiency savings. Conduct root cause analysis on repetitive process exceptions and implement fixes
- Compile appropriate metrics to monitor controls, productivity and service levels
- Recruit/train staff as required
- Establish materials, training programmes etc to ensure specialist product and process knowledge can be retained and handed on appropriately to new staff
- Work with IT to implement both strategic and tactical change programmes
- Adhere to KRI & KPI targets as set by Global Operations Management
- Develop and enhance Client Service Operating Model
Accountabilities:
Impact on the Business
- Ensure compliance with all regulatory requirements
- Maintain a strong control environment
- Support delivery of market-led initiatives
- Maximise efficiency of BAU processes
- Delivery of excellent service levels to clients
Leadership and Teamwork
- Point of escalation for operational issues for clients and the front office
- Develop strong relationships with Clients and Business Partners
Business Strategy & Global Focus
- Understand and drive the implementation of business strategy for GM Ops
- Support the setup of Business objectives for the team in line with the Strategic goals
Operational Effectiveness & Control
- Adherence to SAB Control standards
- Support formal escalation framework across all aspects of Operations, including day to day operational risks and systemic risks
- Partner with Audit and Compliance to resolve Audit items, deliver prompt resolution & actions, and take ownership where appropriate. Liaise with relevant Business stream to provide updates and transparency
- Ensure that all SOP, Audit and Regulatory Controls and requirements are met at all times
Customers / Stakeholders
- Ultimate accountability for ensuring the client service are of the highest standard.
- Develop the client culture and ensure the importance of strong client service is understood and aspired to by all.
Knowledge & Experience / Qualifications
- Bachelor’s degree in Accounting/Finance
- Professional certification in Treasury products/Securities Services is preferred
- Advanced understanding in FX, Money Market and Derivatives trade life cycle.
- Advanced understanding in Global Markets Operations processes
- Added advantage would be prior experience of Fixed Income Operations
- Strong awareness and appreciation to operations risk and control and exception management
- Strong communication skills with the ability to manage relationships across an organization
