Overview:
The field Operations Engineer shall lead a team of technicians to Handle the access network outages and pro-active maintenance activities Manage and organize the city's field activities to ensure an efficient and high availability that meets targeted service continuity KPIs.
Responsibilities:
- Handle the day-to-day field operations assigned tasks to ensure touchpoints upkeep and ensure continuity of work with compliance to the established standards and procedures.
- Handling, accelerating, and escalating the opened tickets with different stakeholders and responsible teams internally and externally according to the agreed escalation matrix and processes.
- Proper reporting of each incident – outage ticket close reason with accurate data.
- Cooperate, support, establish, and maintain relationships internally within the department and externally with different stakeholders to ensure smooth access to network maintenance activities.
- Engage with different teams, understand the nature of each team's needs to Suggest areas for improvement in internal processes along with possible solutions.
- Gather and evaluate possible risks, set multiple solutions and ideas with an action plan, and take management approval /alignment for execution if needed.
- Support middle management by preparing detailed reports regarding touchpoints and network failures and recommended solutions to minimize if applicable.
- Managerial duties of leading, evaluating, developing, coaching, and setting action plans if needed for technicians.
- Maintain and report any custody tools or machinery malfunctioning that need repair or calibration.
- Supervising and following up with maintenance teams and maintenance contracting companies.
- Acceptance and management of the network from contractors.
Qualifications:
- Bachelor's Degree in Engineering degree is a must.
- 0-2 Years experience in the field of infrastructure O&M.
- Very Good command of English.
