Field Maintenance Engineer
Key Accountabilities :
- Act and provide the required support for AMI projects during O&M phase.
- Communicate and support the Governmental sector customer on the assigned project to solve all technical issues faced and support to open channel with other entities.
- Communicate and support the Private sector customers on any required troubleshooting and commissioning activities.
- Hold a regular field visit to customers’ location to discuss and solve any in progress issues.
- Perform advanced troubleshooting and resolve any technical issues on level 2 scope in a timely manner.
- Escalating any issue related to Level 3 scope to the concerned team and refer to the customer by solution.
Qualifications :
- Bachelor degree in Electrical Engineering
- Technical Experience: 1-2+ years in a field-based technical role, including troubleshooting and maintenance.
- Project Documentation: Proficiency in creating technical reports.
- Field Operations: Direct experience with on-site inspections, troubleshooting, and client interaction.
- Basic knowledge of Smart metering / Prepaid metering systems (Electricity, Water).
- Basic knowledge of networking concepts (TCP/IP, GSM/GPRS/3G/4G Communication).
- Experience in troubleshooting activities and customer technical support.
